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Always Prompt Services

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Business details

Opening hours

Monday:

7:00am to 5:00pm

Tuesday:

7:00am to 5:00pm

Wednesday:

7:00am to 5:00pm

Thursday:

7:00am to 5:00pm

Friday:

7:00am to 5:00pm

Public Holidays:

Closed

Service awards

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About us

Always Prompt Services was established in 2009 and is a proud member of the Master Electricians Association. Fully licensed and insured, we offer a 12-month warranty on all parts for domestic appliance repair work. Our On-time Guarantee ensures we will always be punctual and arrive on time. We cover the greater Brisbane area and offer discounts for pensioners and students. We also provide a six-month warranty on commercial appliance repairs. ...
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Portfolio

Reviews for Always Prompt Services (80)

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jjj417
1 review · 0 points
20 Jan 2023
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Timely, effiicent and the least expensive option. From the initial call to Sam's courteous and efficient repair of my fridge --- very impressed. The cost was $60 cheaper than one of the other quotes and at least $20 cheaper than most of the others. Would use again.

Nush D.
1 review · 300 points
05 Dec 2024
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0
Excellent service

I cannot fault this company from beginning to end the service was excellent! Matt K got the job done quickly and professionally. I will now have a working dishwasher for Christmas which is an excellent result! Thanks

Virginia S.
1 review · 0 points
07 Aug 2024
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0
Great service and communication

Matt K was great. Punctual, thorough and personable. Would definitely recommend him and Always Prompt Services.

Approximate cost: $339

Rob L.
1 review · 0 points
03 Jul 2024
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0
Awesome prompt service

Matt K came out [arriving early] and sorted out our clothes washer quickly. He expllained what had hapoened and offered some tips. great service.
We have tried a few of these repair services before, but these guys are the best, starring from Kellie who took my call late at night.

Robyn C.
1 review · 200 points
verified email - 12 Jun 2024
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0
Excellent service

I called 'Always Prompt Services' to replace the belt on my dryer. Everything was so easy and friendly. Will the technician arrived, calling me prior to my appointment to confirm he was on his way. Replaced the belt and checked the machine in a short amount of time. In addition assisted me in relocating the dryer. Extremely satisfied with the service and would certainly recommend 'Always Prompt Services'.

Approximate cost: $1

Kelly K.
1 review · 200 points
verified email - 17 May 2024
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Will was very knowledgeable, professional and efficient. I appreciated the opportunity to discuss the issues and receive thorough explanations from Will as to causes and solutions. Problems solved!

Stevies house of Gains W.
1 review · 200 points
verified email - 23 Apr 2024
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0
Samsung washer repair

Sam did a great job. Promt, professional and courteous. Highly recommended

Lorna M.
1 review · 0 points
18 Apr 2024
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0
Excellent service

The service is very good & will who fixed our washing machine was excellent. Also the lady who i talked to in the phone when i call them up was excellent straight away gave us a schedule that they can fix our washing machine. I don't hesitate to recommend them. 5 stars!!

Approximate cost: $149

keith S.
1 review · 200 points
verified email - 10 Apr 2024
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0
Fantastic

Will came right on time very professional quick quality work thanks will

Approximate cost: $230

Debbie S.
1 review · 200 points
verified email - 27 Mar 2024
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0
Very professional!

Great service, the technician will kept me up to date on what he found wrong with my washing machine, and promptly fixed it .

Jade H.
1 review · 200 points
verified email - 27 Mar 2024
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Will was very friendly and helpful, super efficient at fixing our oven. Thanku!

David B.
1 review · 200 points
verified email - 29 Oct 2023
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

I had an issue with my fridge the freezer was working but the fridge was not really keeping it's temp, it was getting some cold but some parts were getting too hot and spoiling food.

I called always prompt repairs and they came out to check the fridge on a Friday, after investigating I was told it's the door flap that allows cold air from the freezer into the fridge. After agreeing I was told I would receive a quote. Later that night I noticed the fridge was completly broken now the top had zero cold and I had to throw out everything in the fridge.

This call out was on a Friday, I had not received the quote by the following Monday so I called them, and was informed it was not possible to give me a quote for some reason they had to wait 48 business hours before I could be sent a quote.

I finally received the quote on the Wednesday after making multiple calls, I made the deposit payment promptly hoping to get my fridge fixed asap. They decided to wait until the following day to place the order for the part. It was like it was no big deal I had no fridge for over a week at this stage, they dragged their feet at every step not really living up to the name. It took 5 business days before the part finally arrived.

I got a call on the Thursday this is the following week, I was told I could have a technician at my house in 30mins otherwise it would not be be possible until the following Tuesday. I was at work and would have prefered to be there in person to make sure it was fixed but was also keen to have a working fridge before the weekend, at this stage I had no fridge for 2 weeks.

After agreeing the technician turned up and my wife let him in, he spent 30mins mostly looking at his phone installed the part said it was tested and working. He told my wife to wait 2 weeks and let him know how it's going. (sure we can just have no fridge for a month it's no big deal with a pregnant wife and kid in the house)

When I got home I checked the temp on the front display and it had not reduced it was 25, I checked again before sleep and first thing the next day and there was zero change in temp. I took the shelf out of fridge to put my hand over where the cold air should be coming from and there was zero air.

I don't get how you can test it yet there is zero cold coming in, spending 30mins mostly on your phone to claim the full call out fee yet you can't put your hand over the cold area to check for cold air.

I called always prompt repair to explain that the fridge was completly broken now after their technicians had been out. I was told the only option was for me to pay another call out fee, so they can slowly give a quote and order another part, then pay an additional call out fee to see if that might fix the issue. And by then it still might not work, I don't understand how you cannot test the fridge to find the fault. What is with replacing random parts to see if it might fix it or not.

The fridge was semi working before the first technician came out after he left it was completly broken.

I'm $450 out of pocket now with a completly broken fridge, I've ended buying a new fridge. The main mistake I made was calling always prompt repairs in the first place.

ralphm552
1 review · 0 points
21 Dec 2022
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Fast prompt delivery ,,, got the parts in 2 day .. so i have my oven back up and running just in time for Christmas.

melf655
1 review · 0 points
17 Aug 2022
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Friendly staff. Mathew arrived early to the scheduled time. Fixed our washing machine promptly. Will definitely use APS again. Thanks Mathew

Approximate cost: $326

lindag793
1 review · 200 points
verified email - 14 Jul 2022
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Will definately use APS again! Great service from receptionists, and technician was booked in far quicker than I expected (was in two days originally, but a slot became available that same afternoon). They communicated their early arrival to make sure I was home.

Technician was VERY knowledgable and was quick to diagnose and fix our Miele dishwasher and test our oven. Cost was just the callout fee + 15 mins extra + the part for the dishwasher. He even gave us some additional advice on our ailing fridge while he was packing up, which will save us hundreds of dollars on pointless repairs down the track!! Can't recommend APS highly enough.

kymh251
1 review · 0 points
28 Jun 2022
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

Yes call centre were prompt to organise Shanan to come & fix our dishwasher he was very good had it fixed ready to go within half hour. Thanks Shanan

steven-h206
1 review · 0 points
20 Jun 2022
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Will was great again thanks promt and fast.

markt100
1 review · 0 points
13 Jun 2022
Service Rating
5.0
Quality Rating
5.0
Value Rating
3.0

I booked with Dean and he came in the day after early morning, was able to fix my washing machine in less than 30 minutes! Reliable, fast and trusted service, thanks Dean mate!

Approximate cost: $169

glenices846
1 review · 200 points
verified email - 07 Jun 2022
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

We had a repair man come to check out our dishwasher this morning from Always Prompt Services. I didn't ask his name but he's from South Africa. He is the perfect employee, he turned up on time, explained everything that could have been a problem, got on with the job and fixed it. We even got a $20 discount because we are seniors. Just be coincidence he has come to our place before to fix an induction stove top which has worked perfectly ever since. Excellent all round.

sharon-s487
1 review · 0 points
29 Apr 2022
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Dean was fantastic. Installed a new oven and cooktop to my rental property. He was on time, courteous, very efficient and displayed excellent communication. Always Promt Services are brilliant. Highly recommended. Thank you Dean for great service. Many thanks from Sharon

alf706
1 review · 0 points
19 Apr 2022
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Had Steve around and fridge was fixed within the standard call out time.
Amazing service, on time and as promised unlike another company that did not show or return my follow up where are they??

Once again thank you steve and team!

Thanks for the great feedback alf706

micheles537
1 review · 200 points
verified email - 14 Apr 2022
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

Smooth and efficient service right from first contact. Communications were excellent.
Shanan contacted and arrived in a timely fashion. He was polite, honest and knowledgeable.

13 Apr 2022
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

The receptionists were friendly and accommodating and squeezed me in. Dean- the electrician- was on time and polite both times he did work at my house. He was helpful and suggested ideas to improve the electrical quality of my home. He worked quickly and explained what he did to me. He was thorough and cleaned up after himself also. I couldn’t recommend him more. Thank you.

verified email - 05 Apr 2022
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

I would recommend this business as firstly the phone contact to organise a repairman was excellent and gave me the confidence to go ahead with them. Shanan was efficient and on time and fixed my problem in a minimum of time.
Satisfied customer

Approximate cost: $145

benf88
1 review · 200 points
verified email - 31 Mar 2022
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Shanan did a great, professional job and our 2 dishwashers were repaired within the hour :-)

Approximate cost: $400

nora-g
1 review · 0 points
30 Mar 2022
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Would definitely recommend Shanan and the admin crew of Always Prompt! Shanan was on time, got straight to fixing our fridge which had a couple of problems that caused the constant leaking from the freezer. He took the freezer apart and put it back together like magic and was done! Gave us a few tips on preventing our freezer from experiencing the issues we had which I very much appreciated! Professional, prompt, friendly… couldn’t be more happier! Thanks, Shanan!

noelh830
1 review · 0 points
30 Mar 2022
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Great service, Shanon was very friendly he new exactly what he had to do, had the part on hand and our dishwasher was up and running within an hour. Throughly recommend.

annm433
1 review · 0 points
29 Mar 2022
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Called Always Prompt after my dishwasher displayed an error code and stopped working. Dean phoned when he was on the way and quickly diagnosed and fixed the problem on his arrival.
Many thanks Dean.

davidh917
1 review · 0 points
24 Mar 2022
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Thanks to Shanan for great service fixing my dishwasher. Came on time, quick fix. Highly recommend!

23 Mar 2022
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Shanan was great. Good communication and fixed dishwasher quickly. Would definitely use again.