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Always Prompt Services

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Business details

Opening hours

Monday:

7:00am to 5:00pm

Tuesday:

7:00am to 5:00pm

Wednesday:

7:00am to 5:00pm

Thursday:

7:00am to 5:00pm

Friday:

7:00am to 5:00pm

Public Holidays:

Closed

Service awards

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About us

Always Prompt Services was established in 2009 and is a proud member of the Master Electricians Association. Fully licensed and insured, we offer a 12-month warranty on all parts for domestic appliance repair work. Our On-time Guarantee ensures we will always be punctual and arrive on time. We cover the greater Brisbane area and offer discounts for pensioners and students. We also provide a six-month warranty on commercial appliance repairs. ...
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Portfolio

Reviews for Always Prompt Services (80)

Write a review
hugoh633
1 review · 200 points
verified email - 15 May 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

An excellent and quick service. This is what I call a very reliable company. I called them on a Monday morning and they came in the same day, repaired my oven in few minutes, and gave me a 12 month warranty. Shanan was extremely polite, friendly and, above all, very professional. My congratulations! Do not waste your time looking for other companies. If you need someone to repair your appliances, call them. I will certainly keep their phone number and recommend them!

verified email - 02 May 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

This business has the most exceptional service I have not encountered for a very long time. The office team and technician were very professional and prompt. Top marks team.

peterb715
1 review · 200 points
verified email - 09 Mar 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Very friendly and helpful office staff right from first contact by phone, technician arrived early after phoning to make sure it was ok. and proved to be courteous, knowledgeable and tidy. The repair was explained and the price was very reasonable very happy with the service and would definitely recommend these guys to my friends and family. Peter B

rogerp577
1 review · 0 points
02 Mar 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

The office staff and service tech were responsive, helpful, knowledgeable and professional. Happy to recommend Always Prompt

nicke598
1 review · 0 points
28 Feb 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
4.0

The team at Always Prompt gave us great service! The office team and service technician were both extremely friendly, helpful and reliable in the repairs of the fridge, replacing our lock in approx. 15 mins. I definitely recommend them!

steveg616
1 review · 0 points
02 Feb 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Definitely would recommend these guys to anyone, both office staff and service tech were super friendly and helpful, they were interested more in helping me than just making a dollar. Great work guys, thank you.

damienl669
1 review · 0 points
01 Feb 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Everyone I dealt with was super professional, detailed in followup and delivered a great customer experience.
Emma was great with all her follow up of parts and organizing Kane to visit on the two occasions, once before Christmas to replace the compressor fan and just this week to fix the door.
Special mention to Kane who was always on time, very friendly and did the job in a speedy fashion. He talked me through everything he was doing and why it needed to be done.
Both Emma and Kane are a great asset to your business and I will recommend anyone who needs appliance repairs to you business because of the amazing experience I had dealing with these two members of you team.

colw290
1 review · 0 points
31 Jan 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Very professional, courteous and kept us informed if arrival time was to be delayed. Would use them again and definitely recommend them to others

paulad470
1 review · 0 points
30 Jan 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I would not hesitate to recommend Always Prompt Repairs. They were very professional in all dealings and Matthew (the tradesman) was very knowledgeable.

kathryns720
1 review · 200 points
verified email - 25 Jan 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

The service people have been very prompt, helpful and always willing to explain the problem/s with the appliance. We have used Always Prompt Appliance Repairs for the last 5 years & would recommend them to anyone

johnw109
1 review · 0 points
15 Jan 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

One of the most professional companies that I have dealt with. They were courteous, prompt, sent a confirming email and Matthew, the tradesman who arrived, was both courteous and very professional. He very quickly identified the problem with my fridge and fixed it in no time. The price charged was considered to be quite reasonable.

Approximate cost: $249

Thank you very much for your great feedback John, it is greatly appreciated. We always try our best to give every customer the best possible service. I will be sure to pass on more praise to our valued Technician Mathew.

Thanks again, from the team at Always Prompt Repairs.

verified email - 23 Dec 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Very professional, very polite and courteous. Saved us thousands of dollars in replacing our fridge. I highly recommend Always Prompt Appliance Repairs.

Approximate cost: $480

23 Dec 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I highly recommend Always Prompt Appliance Repairs. They were fast and well priced to fix our washing machine.

Approximate cost: $380

annies991
1 review · 0 points
21 Dec 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Had Matthew visit when my dishwasher stopped draining. He was fantastic and we will certainly be recommending your service to friends. He was so polite, informative and thorough in his explanation of the problem and quick to solve it - really impressive!
Annie ,Camp Hill

Approximate cost: $149

57de0040
1 review · 0 points
16 Dec 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Hi There
Thanks!!!!
Great Service. The service was carried out, on time, communicated arrival time, polite, clean and tidy.
Will recommend to friends and family.
Again.....thanks
Mark.

paulc914
1 review · 200 points
verified email - 12 Dec 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Best appliance service interaction I have ever had - from go to whoa. Very helpful and friendly from the first phonecall. Email and telephone updates when the booking changed to an EARLIER time. Technician visited the same day as I called and was prompt and very knowledgeable.

felicityb627
1 review · 200 points
verified email - 07 Dec 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Hello Emma,

Repair was successful, many thanks. Technician was excellent and a credit to your company.

Regards
Felicity

verified email - 07 Dec 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Always Prompt Staff,
Many thanks to all, including the lady on the phone (sorry not to have got
your name), to Steve for his assistance in sorting out my refrigerator
repair needs and to Aaron who did the job so professionally.
Thanks
Joe

a934b33a
1 review · 200 points
verified email - 07 Dec 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Hi there

Just wanted to let you know that your serviceman today was really good. It was a quick process- he arrived on time, solved the washing machine's problem and had great advice on possible future issues with the machine. Your fee was fair and the service great. Thank you!

damiank339
1 review · 200 points
verified email - 07 Dec 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Thank yo for the service today
Cyril was a singularly helpful chap well informed and constructive with his feedback
Also your planning to organise the service call a day earlier than booked
Very impressed will recommend you to others
Damian