I was furious today when my husband went into ANZ (once again) and find one staff member and he was fifth in line. the teller was chatting as though they were catching up on old times. I was shocked when he came out and said I can't just stand there whilst that female in there chats away about oh and how is so and so , especially as there 4 other people sitting at their desks doing what they normally do . I do think when "customers" are lined up that these people should leave their jobs and come and serve. I used to have my business account with them and when i cancelled my eftpos machine and took it back. i got billed for it and no one knew where it was , it was found a month later under the counter as it had never been sent back to where it was supposed to be sent too. they have caused us so much stress in so many ways. the cost i filled in was our repayment on a loan.

Approximate cost: $476.00