Arrive On Time Pty Ltd

4.8
based on 27 reviews

Customer Approved
“We make customer
service a priority”

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27 reviews about Arrive On Time Pty Ltd

verified email - 19 Aug 2013

Total palaver - we ended up being without a washing machine for six weeks as first they ordered the wrong part, then couldn't fit the correct part in our laundry, took the machine away, refused to work on it over Christmas/New Year and left us without a machine for six weeks all up. We must have spent over $100 at the laundromat!

Approximate cost: $60

We are sorry you had this experience especially over the Christmas period.We do apologise for the inconvenience and trust you will call us for your next repair and allow us to demonstrate the level of service experienced by our other reviewers.

verified email - 16 May 2013

Our dishwasher was no longer filling with water so we called Arrive on Time on a Thursday, they made an appointment for Friday between 1 and 3. The technician arrived by 2.30 pm and set to fixing our machine. We thought we'd probably have to buy a new one so were delighted when the very helpful and pleasant chap told us that it was the water valve that needed replacing, he also discovered there was some exposed wiring which he fixed too. We had been having some trouble with one of the circuits dropping out frequently. The service was efficient, on time and reasonable. All in all an excellent experience and one we will repeat should any other appliance need repair. I used WOMO to choose a repair business.

Approximate cost: $160.00

babenreviewer 17 May 2013

extensive, great review!

worldholiday 17 May 2013

Thank for sharing your experience. What a fantastic outcome.

Thank you for taking the time to give us feedback. It is always pleasing to see we are meeting our clients needs

verified email - 25 Mar 2013

My dishwasher needed fixing, so I googled "dishlex repairs" and Arrive on Time was first in the list of results. When I rang, the booking service was extremely clear and friendly, and the service provided on the day was fantastic!

Noel rang me first thing in the morning to confirm that I was on his list for the day, and rang ahead 30 minutes before arriving. He arrived on time, diagnosed and repaired the problem immediately, and explained the issue to me very clearly (and was lovely!).

I would not hesitate to use Arrive on Time again in the future, and will be recommending them to all my friends and family. Thanks for such a great service!!

robertn6 25 Mar 2013

Good to know.

Lovely to have yet another satisfied customer. Thanks a lot for your positive feedback

verified email - 15 Sep 2012

Searching through Yellow Pages for repair to Dishwasher, only day off during week! Contacted serveral local service providers but all either booked out for needed several days notice. Called Arrive on Time after noticing their listing. WOW, same day service!Office books you in,gives allocated time frame of 4hrs, tells of hrly rate to pay when service completed, cash,chq or credit card. Peter (friendly and informative) arrived within 2 hrs of phone call, vehicle and uniform well advertised, problem fixed on site.Highly Recommend this service.

Approximate cost: $77

Great to hear you had this good service from Peter. He is a credit to our company. Thanks for the feedback

verified email - 17 Jun 2012

I had a dishwasher which wouldn't run through the cycle. The lady on the switchboard was very thorough with her questions and I managed to get Darren to come out the following day and fixed it up quickly with much explanations of the problem and recommendations or how to avoid it in the future. A very professional service who won't let you down.

horsesandcucumbers 18 Jun 2012

Thanks! =)

Thank you so much for your feedback. Delighted you were pleased with the service Darren provided

verified email - 23 Jun 2011

Needed washing machine to be repaired. Was impressed by the service of Arrive on Time, mobile service. On booking the appointment, an email is sent to me confirming the appointment, and on the day of the appointment a call is made to me to confirm the time slot that repairer would arrive. The repairer arrived closed to the time slot. was courteous and professional and fixed the probelm wihtin 15 min. The price was within the quote provided.

Approximate cost: $165

Always a pleasure to receive such feedback. Thanks for taking the time to post.

verified email - 17 Sep 2009

Serviceman turned up quickly and on time to fix my leaking washing machine. Established it was a leaky door seal and charged me for the service call. Had to call them a week later to find out where the replacement part was, but they resolved this issue immediately, and I am extremely happy with the outcome. Customer-service is very important to them.

Approximate cost: $179

Sorry this has taken so long to respond to. Self confessed mental midget with this technology but delighted with your positive feedback. Thank you.

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