I strongly RECOMMEND DO NOT USE Australian Power and Gas SERVICE.
It has been a very long story stretched for almost 2 years with a lot of problems to be resolved. So I will try to be short telling my story:
1. At the beginning of 2011 (January-February) after numerous calls to the company I was offered a very good plan of having gas and electricity service with the Australian Power and Gas company. After 6-8 of months of having their service with gas and electricity I realised that I was not getting any promised over the phone discounts.
2. After contacting Mr James Myatt (the CEO of the company) and asking him on why I am not getting any discounts he told me that I am not in any program and he offered to provide the promised discounts from the current date what was not fair in that circumstances.
3. After checking the gas and electricity supplier market prices I decided to move to other companies as the offered rates by Australian Power and Gas were at a much higher rate.
4. During the transition period for the gas service I was charged by two companies the new (TRU Energy) and the old (Australian Power and Gas) for the same period of time between the beginning of October 2011 and the end of February 2012 and at the end of February 2012 I found that I was incorrectly charged by the Australian Power and Gas company.
5. I immediately requested a refund from Australian Power and Gas. I was promised that I would get my refund within a month. Actually after a month of waiting my closed with the company account got this refund in spite of clearly asking to send the refund by cheque.
6. I asked again to make a proper refund of $88.40 with a cheque as the closed account with the company can not be accessed. After a month of waiting I did not get anything even at some stage I got a letter stating that I would be penalised by $50 for breaking my contract (it is clear from the above that I had not been in any plan) with the company and moving to a different service provide.
7. After not getting a refund within 3 months since contacting the company on this matter I lodged a complaint to the Energy and Water Ombudsman of Victoria.
8. With the help from the Energy and Water Ombudsman in June I got the refund.
9. Suddenly on 27 November 2012 I got a demanding letter from Baycorp to pay almost immediately some outstanding balance without any explanation on for what this outstanding amount has to be paid for and the reasons for the demand.
10. Now I am in contacts again the Energy and Water Ombudsman of Victoria and Baycorp companies to resolve the latest matter.

In summary: for almost 2 year period of time I have to resolve a large number of problems generated by the Australian Power and Gas company wasting a lot of my nerves and time. Based on my experience dealing with Australian Power and Gas company I STRONGLY RECOMMEND DO NOT USE the SERVICE of Australian Power and Gas company.

AP&G rang me with a great offer in May, 16% off my Electricity & Gas. I signed up, but then was contacted by another mob (Makeitcheaper) who could get my current supplier (Tru Energy) to offer a better deal to keep me. I decided to stay with my current mob, and was to call Australian Power & Gas to cancel, but they called me again with another offer...I said that I had previously taken up this offer and wanted to cancel it because I was given a better offer by my current supplier, would the operator cancel the offer for me or did I have to call another department to cancel it. No, the operator assured me, he could cancel it on my behalf and that would be the end of it. Lo and behold, two weeks later I recieved a welcome pack from AP&G. I rang straight away to say This is wrong and they said they'd look into the situation and pull the transcripts from the call, it would take a week and they'd call me. I tried calling my old provider to put a stop on the transfer, they tried, and managed to stop the Gas but not the electricity. A week later I had not heard back so I rang again to say what is going on? They still had not heard anything but they'd escalate it. 2 Weeks later, still no call. I called again, they said that they'd keep trying and I would hear something in the next 24 hours. I did not receive anything for another week and then I recieved a bill. I tried calling again, really angry that I had recieved a bill and they were not doing anything to help. This time they said their record indicated that I had not asked to cancel the offer and I was locked into the contract. I said you cancel it now or I will go to the Ombudsman. They cancelled it, then sent me another bill for the cancellation. I rang once more, saying this is unacceptable, the mistake was yours, not mine, I am not paying a cancellation fee. They disagreed. I said Fine, I am going to the ombudsman. they said 'Good Luck'. I contacted the water and electricity ombudsman and made a complaint. Suddenly within a week I had AP&G back on the phone. I wanted the cancellation fee waived and I dont want to pay these two bills, you've lied to me and wasted now 3 months of my life arguing over my account which you shouldnt have. Your operator lied to me. They refused to credit me two bills, but did give me 150 dollars off plus waiving the cancellation fee. I arranged a payment plan and then heard nothing for another month. Then i recieved a final demand for the full amount. I rang again and blew my stack. Finally I received a letter outlining the amounts i needed to pay. It is now December and I am back with my original supplier and almost paid off my bill from AP&G. I would say to anyone, DO NOT USE THEIR SERVICE. They dont care about their customers, their operators lie, they say they will contact you when they have no intention of doing so, they will waste your time. Steer clear.

Not bad, but I wouldn't say good.
We don't appreciate the door to door sales people that are constantly harrassing us at home.

Approximate cost: $Varied

We signed over to these guys with the promise of cheaper bills and more of a rebate for our solar electricity. We fought with them for 2 months trying to get our rebates for the solar to which they kept making excuses for not crediting us and now we are moving house and because the house we are building is not ready to move into they are charging me $160 disconnection fees and then trying to bribe me that ifi resign with them in 4 mths time when house is ready they will give me my money back! Absolutely disgusting service. I highly recommend you stay with the major companies these small ones are just as bad and definately disgusting service!

An energy retailer that aims to make life easier, and cheaper! Great service from a team that really cares