Reviews by irynka57

This review is for Barwon Heads hotel, Barwon Heads VIC

verified email - 11 May 2015

We have just spent a night in Barwon Heads hotel under the follwoing deal:
http://www.ourdeal.com.au/travel/domestic/melbourne/deal/barwon-heads-hotel-overnight-stay-for-two-plus-dinner-with-wine?DEAL_ID=24286&tm=18381DD3-98C2-9DC2-0238DA55F8EC7D39&utm_source=OurDeal&utm_medium=Email&utm_content=Melbourne&utm_campaign=LastChance
It is a nice clean hotel with very nice views from a room.
During the cold weather there was warm in the room.
A two course dinner in the hotel bistro was a top quality meal with very high professional presentation. I would difinitely recommend to visit this place.

Approximate cost: $99

This review is for Australian Power & Gas, Sydney NSW

verified email - 01 Dec 2012

I strongly RECOMMEND DO NOT USE Australian Power and Gas SERVICE.
It has been a very long story stretched for almost 2 years with a lot of problems to be resolved. So I will try to be short telling my story:
1. At the beginning of 2011 (January-February) after numerous calls to the company I was offered a very good plan of having gas and electricity service with the Australian Power and Gas company. After 6-8 of months of having their service with gas and electricity I realised that I was not getting any promised over the phone discounts.
2. After contacting Mr James Myatt (the CEO of the company) and asking him on why I am not getting any discounts he told me that I am not in any program and he offered to provide the promised discounts from the current date what was not fair in that circumstances.
3. After checking the gas and electricity supplier market prices I decided to move to other companies as the offered rates by Australian Power and Gas were at a much higher rate.
4. During the transition period for the gas service I was charged by two companies the new (TRU Energy) and the old (Australian Power and Gas) for the same period of time between the beginning of October 2011 and the end of February 2012 and at the end of February 2012 I found that I was incorrectly charged by the Australian Power and Gas company.
5. I immediately requested a refund from Australian Power and Gas. I was promised that I would get my refund within a month. Actually after a month of waiting my closed with the company account got this refund in spite of clearly asking to send the refund by cheque.
6. I asked again to make a proper refund of $88.40 with a cheque as the closed account with the company can not be accessed. After a month of waiting I did not get anything even at some stage I got a letter stating that I would be penalised by $50 for breaking my contract (it is clear from the above that I had not been in any plan) with the company and moving to a different service provide.
7. After not getting a refund within 3 months since contacting the company on this matter I lodged a complaint to the Energy and Water Ombudsman of Victoria.
8. With the help from the Energy and Water Ombudsman in June I got the refund.
9. Suddenly on 27 November 2012 I got a demanding letter from Baycorp to pay almost immediately some outstanding balance without any explanation on for what this outstanding amount has to be paid for and the reasons for the demand.
10. Now I am in contacts again the Energy and Water Ombudsman of Victoria and Baycorp companies to resolve the latest matter.

In summary: for almost 2 year period of time I have to resolve a large number of problems generated by the Australian Power and Gas company wasting a lot of my nerves and time. Based on my experience dealing with Australian Power and Gas company I STRONGLY RECOMMEND DO NOT USE the SERVICE of Australian Power and Gas company.