Join Australian Unity on the basis of knowing I would be needed nasal surgery and was happy to wait the 12 month waiting period. I signed over the phone and explained my situation to which my current plan was told would cover the surgery I needed. 5 years later I eventually went through with the surgery and called through to Aus Unity all of the item numbers prior to surgery that had provided to me. I was told over the phone that those item numbers would be covered and that I was only covered for day surgery so if I stayed overnight there would be chargers I would have to cover. Post surgery I got a phone call from my surgeons office tell me that Aus Unity had only covered HALF OF THE BILL! When they phoned they told my surgeons office they states that my cover was only basic and didn’t cover the whole cost! This was NEVER explain to me when joining Aus Unity OR prior to my surgery when I phoned with ALL of my item numbers! They stated that the surgeon should have told me that MY insurance through THEIR company had a gap fee prior to surgery. I am now just over and extra $1000 out of pocket.
This insurance company is VERY untrustworthy and misleading with hidden costs! Would not recommend and will be changing providers!

Approximate cost: $1500

I have had great experience from working with Australian unity, I have also got a lot more experience, such as more hands on stuff like showering, cleaning and even taking clients shopping. really enjoy it..

I've been with Australian Unity for health insurance for about a year now. No problems so far. All my claims were duly processed. The statements are easy to follow and sent out regularly.
From the deals I've heard from other people, seems you can get a great value for money here. I pay $67 per month with extras like optical, physio/osteo/chiro and dental.

Approximate cost: $67

I recently joined up and found the service good and information on the website very easy to access and understand, I think the value is comparable to other funds

Approximate cost: $60

Had cause to lodge a small claim on my contents insurance in Dec 09 - I'm STILL waiting for resolution. They assured me I'd speak to one person all they way through the claim process..... up to about 5 now. The Claims Officers either sound bored or suspicious of your claim. Disappointing that I had to escalate the matter to a Supervisor in an attempt to finalise it. I imagine you're hard press to retain clients who have experienced your Claim's Service!