I went to see them in around November 08 for a filter. My details were taken, and was informed that I will be contacted. 2 monts go by no word. I went in to see them again, I was told that they had no information for me. I asked how do we GET the needed info and I was told that he had to call the vendor and it might take a while. I informed him that I am WILLING TO WAIT. He at that point remarked that he could only leave a message for the vendor and the vendor might not call back for a while. So I asked if he still had my details but he was unable/unwilling to reconfirm. So I wrote it down and I have yet to receive a call. This is the WORST ORGANIZATION I have ever dealt with. Can't believe that they are still in business.