Balance Mortgages

5.0
based on 53 reviews

Customer Approved
“We make customer
service a priority”

Write a review

53 reviews about Balance Mortgages

10 Mar 2022

Katie is the best mortgage broker out there. She was very professional and worked with us to get us the best deal. She answered all our questions and was just so kind and lovely. Highly recommend her.

verified email - 08 Mar 2022

Katie was very helpful through out the whole process and absolutely goes above and beyond to ensure that she finds you the right product for your needs, her customer service offering is second to none!! Her knowledge and expertise made the whole process all too easy and we would highly recommend her service.

06 Mar 2022

Katie has been incredibly helpful throughout the whole process of refinancing our home loan. She made sure that we knew exactly what was happening the whole time. The process was explained to us very clearly as we had never refinanced before so this was super helpful. We will definitely be using her again in the future!

verified email - 30 Jan 2022

Katie is amazing, she has helped us so many times over the last few years and I cannot recommend her highly enough. She is always available to answer any questions and goes above and beyond for her clients. Katie’s communication is of the highest standard, she always kept us in the loop be it via email, phone call or text. She is fantastic at what she does and I would never use anyone else.

20 Jan 2022

We have been using Katie for many years now on multiple different occasions. She always amazes us with how far she goes above and beyond every single time. She is so easy to deal with. We simply wouldn’t use anyone else.

17 Nov 2021

Katie was a god send ! Have already told anyone and everyone we know in need of a broker about her! She was with us through every step of the way of building our first home and helped and explained everything so clearly to us ensuring we always understood everything! Would give her an 11/10 if we could! She truly is the best at what she does!

verified email - 10 Nov 2021

Communication from the first phone call was outstanding, Katie’s willingness to help was so over powering and comforting during a stressful time everything was amazing from day one. Phone calls or emails with Updates with information as our loan was processed, even help with the difficult tasks like the paper work she definitely went above and beyond to support us in every way possible HIGHLY HIGHLY RECOMMEND

21 Sep 2021

We have already left a review once Katie had helped us secure our construction loan, just wanted to jump back on and speak about our experience after that, all the way up to handover and full settlement.

We were fairly overwhelmed by the process of picking all our colours and upgrades and once construction had started the process of each stage of building was exhausting.

The last thing we needed was any additional stress, but Katie made sure everything ran extremely smoothly and quickly on the finance side of things. One email is all it took to say we needed payment for the next stage and she had it covered immediately. Did not have to speak to the bank once throughout our entire build. Katie did it all.

It wasn't even the finance side of things, she was on top of every administrative component the whole way up until final settlement. Including applying for grants etc. Some things that even slipped our mind. Could always count on a clear email with heaps of notice reminding is what needed doing.

Any questions we had were answered immediately. At times we felt like we were her only client!

No issue was too small and we were never made to feel as inexperienced as we were buying and building our first home.

If you want a professional who knows the answers, and gets things done then give Katie a call.

Approximate cost: $750000

18 Aug 2021

After speaking with 3 brokers who mucked us about, and turned their backs on us, I made one last ditch effort phone call to Katie before planning to give up. We owe being home owners to her, her service throughout the entire process was nothing short of amazing. Responsive, supportive and nothing was too hard. Katie went above and beyond to help and guide us and we are forever grateful. Could not recommend her more highly. Thank you Katie!

verified email - 13 Aug 2021

Katie is professional, patient and personable. She has excellent communication skills and a lovely warm and friendly manner. I am so glad I chose her to be my mortgage broker. Highly recommend.

Write a review

Business Awards

Business Owners

Want more customers? Join the Happy Customers Program to promote your business with word-of-mouth.

Get a professional looking profile with no advertisements, access tools to attract more customer reviews, receive free marketing materials, use the Live Reviews Widget on your website, plus lots more...

See how it works

Upgrade Your Account