Bankwest have done a complete revamp of their branches and it looks like they are really focusing on customer service and brand awareness. At the carousel branch they have a staff positioned at the entrance to welcome and assist you with your banking needs. They also have a nice waiting room which provides free coffee or tea and a coin counting machines for bankwest customers. Simply pour your coins into the machine and the machine will count the coins and generate a receipt which can be brought to the counter for reimbursement. The sale of books, piggy banks and keyrings is also great marketing for Bankwest and adds to the Bankwest brand recognition. They also offer some of the more competitive term deposit rates.

From the initial R & I through to Bankwest.. this bank has evolved but has always shown that customers service is a priority. Mistakes can be made in design.. Curtin Uni bank needed more staff and thought into design but look at Albany's.. modern design and 6 days a week. Top customers service!

Just a bank. I like that this is a local bank, with lots of ATMs around WA, plus free ATM use of Commonwealth banks.

The branch in Subiaco is good, although I had to wait a while. A down-side is the lack in computers to do your internet banking at the branch.

The branch in Nedlands is a bit small, and doesn't feel as professional.

I have been disappointed by some bad customer service.

bank west is a good bank i love doing business with them they helped me with consolidated my finances and all so there interest is one of the best there term deposit for kids a/c is 10% and that is top

I love how I can bank 7 days a week, when it's convenient for me. The staff at my local branch know me, my partner and my baby by first name and are ever so friendly every time I go into the branch.

bankwest is the place to go for money wise or even to just set up a bank account. i like bankwest because of the friendly staff but the only bad thing is the waiting part to see somebody

We have closed all our accounts with other financial institutions and moved all our business to Bank West. They offer great options in all areas of banking, home loans, personal loans and credit cards. We are happy with their packages.

All staff are very well trained in customer service and give good consultations on choices for accounts etc. Problem with business is the lack of flexibility due to being WA based. Other branches have good designs and friendly atmosphere especially with the new colours. Definitely good rates for everything against other banks, though.

they are good and splendid.actually,i dont have an account with them,but i do hear of there cool performance,and one day would love to check them out.keep it up with your good works.

Approximate cost: $00