35 reviews about Basket Basket

verified email - 09 Aug 2016

Excellent product and value for money - unfortunately delivered a day late but would definitely use again.

Approximate cost: $80

29 Jul 2016

Overall my experience was good. Quality of the items delivered was great. Value I paid for the items was a bit on the higher side but then it made my cousins day so it was worth it.
Only thing I would like people to keep in mind is that if you place an order as a Guest Login you will not receive a delivery notification and you can't even track your order unless you call the company.
Also my name was cut out of my message that I had written on the card so my cousin was a bit confused when the item was delivered.

Approximate cost: $100

verified email - 19 May 2016

Despite recent emails and a confirmed delivery date of the 17th may, I am still waiting for an email back from the service to find out where the item is and still no item delivered.

Poor customer service interaction, very

Approximate cost: $75

19 May 2016

We had a colleague only tell us the day of that it was his birthday, after trying a few other places I called the staff at Basket Basket, two hours later the birthday boy received his very well presented gift and was amazed at how we had managed it. Thank-you!

Approximate cost: $115

verified email - 12 May 2016

I was happy that my gift arrived on the day I requested. Not sure what the gift looked like but my receipient seemed pleased and happy. I thought a bit expensive for a bottle of wine but I would use this company again.

Approximate cost: $60

11 May 2016

The product was promptly delivered but definitely not as large as I thought it would be! Quite expensive for the size, but service/delivery were very good.

verified email - 21 Apr 2016

I ordered a sweet tooth hamper for my brother who was celebrating his 1st year wedding anniversary with his wife to be delivered on the day being Saturday. It was Monday afternoon before I was even told by email that the delivery was not made due to courier stuff up and it was Tuesday before it was delivered after which the surprise was clearly over! Will not use Basket Basket again. They did not even offer any apology or compensation:

Approximate cost: $80

01 Apr 2016

I bought the bouquet of easter chocolates for my grandsons living in Queensland. I live in UK, so wasn't sure of your company and service. I would now highly recommend you to all my friends who have family living in Oz. Brilliant, thanks so much, my grandsons were delighted.

Approximate cost: $90

01 Apr 2016

I ordered the Easter tower from New Zealand for my daughter in NSW. It was delivered on the date specified and she was pleased with the presentation and the chocolate. Will definitely recommend and use Basket Basket again.

Approximate cost: $90

verified email - 01 Apr 2016

I will never use basket basket again!! Both my orders for Easter were not delivered, were sent to the post office so the recipient had to drive to collect at their inconvenience. Let alone not having the gift for Easter. I am extremely disappointed and while the phone staff were polite no one offered up any help whatsoever. It all just cost time, money and inconvenience.

Approximate cost: $110

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