2 reviews about Bettenay's Restaurant

rosep1
#3 in Templestowe Lower VIC
1387 reviews · 193295 points
verified email - 05 Jul 2014

Definitely one level above your average pub. I'd say this is a gastropub in terms of food and service. The menu options are fairly traditional, but they clearly take care in choice of ingredients, cuts of meat, and the execution of the dishes in the process of preparation. This comes through in the well balanced meals, balanced in flavours, textures and visual appeal.

verified email - 06 Sep 2012

Situated in a renovated pub. We were seated next to a lovely open fire which was warm and cosy on a wet windy night. The menu was provided on a piece of paper similar to a place mat and specials were on a chalk board. The food described on the menu sounded nice and what was delivered to the tables around us as we sat an waited for our meal to arrive looked good too. Unfortunately we never actually ate anything there. After 50 minutes of watching others who had arrived and ordered well after us being delivered their meals I approached the counter (much top my daughters mortification). The pleasant young man who had taken our order looked us up on the computer and I could see that no order was entered next to our table number. He hummed and hawed, went out to the kitchen, came back and asked what we'd ordered and went off to the kitchen again.
When he arrived back he said our meals would be arriving "soon". I asked how long "soon" was as we had already been waiting over 50 minutes. He was unable to give me a time frame as there were three other orders in front of us! I reminded him that actually by now we had been waiting the longest of anyone in the restaurant for some food and that perhaps our order could be moved to the front of the queue.
At this point the bar manager interceded and offered us a couple of free drinks. I declined as we had already drunk a jug and a half of water as well as a soft drink each and were beginning to feel fluid over loaded. We decided to leave without dinner and went somewhere else where we could be and were served in a timely manner.
At no time did the waiter admit he had made a mistake. At no time during the 50 minutes we sat there did anyone come and check on us to see how our order/ evening was progressing. Over the course of the 50 minutes two of the other staff looked at us in a puzzled manner but none came to ask us if we had ordered or received our meals.
The situation was dealt with very poorly by the staff on duty at the time. A disappointing experience and one we will not repeat.

Approximate cost: $25 - $35

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