I had a good experience with the massage, facial and products used. I thought the spa looked a bit tired and dated although the staff is lovely. Prices are average to high for the industry but little extras like champagne or mineral water help you relax. It's a relaxing, pampering experience.

I had a good experience with the massage, facial and products used. I thought the spa looked a bit tired and dated although the staff is lovely. Prices are average to high for the industry but little extras like champagne or mineral water help you relax. It's a relaxing, pampering experience.

I felt so relaxed and relieved... Thanks Body Freedom Urban Day Spa Retreat for the great experience.

im so tired with my work so i was looking for a spa that will give me excellent service and i try to visit this spa and had a great and relaxing body massage yesterday. your therapist is very good i feel so relaxed. love it! from now on i will visit regularly in your spa. i tried also there facial treatments and it was great.

Thanks Body Freedom for a beautiful massage experience. Your therapist has the healing touch. Highly recommended.

I was visiting Melbourne from Adelaide and as a surprise I was booked into Urban Day Spa, I loved every minute of this pampering present. The girls made me feel so comfortable in my skin and were so personable. THANK YOU !

I was visiting Melbourne from Adelaide and as a surprise I was booked into Urban Day Spa, I loved every minute of this pampering present. The girls made me feel so comfortable in my skin and were so personable. THANK YOU !

My father ordered two gift vouchers (one for me and my wife, and one for my brother and his wife) each $207 and they only sent one of them. They also only issued one of the two invoices (mine), yet they took money for both orders and charged my fathers credit card for both. We found out a few months later when my father asked if we'd used them and we knew nothing about it. When we tried to claim it the management said my voucher had been used already by my brother. They had obviously sent my vouchers to my brother and not sent my brothers vouchers at all. I assume at the time it was an honest mistake because we had the same last name. When we tried to make a booking using on the invoice my father had sent me, she said 6 months had passed and the voucher (which she never even made) would have expired anyway. Thing is, not having received it, how could we know we had only 6 months to use it. She then couldn't provide a copy of the missing invoice or the voucher number as she couldn't find it in their system and refused to do anything about it - clearly there was no invoice and she knew she'd made a mistake but refused to own up to it. I would not buy anything from this company. The 6 month expiry in itself is ridiculous and I think they make a good business out of taking peoples money refusing to provide the services.

My father ordered two gift vouchers (one for me and my wife, and one for my brother and his wife) each $207 and they only sent one of them. They also only issued one of the two invoices (mine), yet they took money for both orders and charged my fathers credit card for both. We found out a few months later when my father asked if we'd used them and we knew nothing about it. When we tried to claim it the management said my voucher had been used already by my brother. They had obviously sent my vouchers to my brother and not sent my brothers vouchers at all. I assume at the time it was an honest mistake because we had the same last name. When we tried to make a booking using on the invoice my father had sent me, she said 6 months had passed and the voucher (which she never even made) would have expired anyway. Thing is, not having received it, how could we know we had only 6 months to use it. She then couldn't provide a copy of the missing invoice or the voucher number as she couldn't find it in their system and refused to do anything about it - clearly there was no invoice and she knew she'd made a mistake but refused to own up to it. I would not buy anything from this company. The 6 month expiry in itself is ridiculous and I think they make a good business out of taking peoples money refusing to provide the services.