1 review about Boneshaker

verified email - 06 Nov 2018

I bought a Scoopon voucher for "Boneshaker" (worth $40) for only $20. I took a friend there for a birthday lunch on a Tuesday, & we arrived about 12.30 p.m. There were 2 people already eating, no line-up of customers, 2 serving staff & 2 people working in the kitchen. We placed our order for 5 items - Grilled Fish Tacos, Sweet Potato Fries, Chilli Cheese Potato Gems, Full Aussie Burger & a flat-white coffee. While we waited for our food, 2 other people came in & ordered food to take away, & 2 people ordered take-away coffee.

About 20 minutes after we placed our order, the Sweet Potato Fries, Potato Gems, Burger & coffee arrived. All of them tasted o.k. (nothing outstanding), but they were also all luke-warm at best. The Burger was poorly put together & very messy to eat, the Sweet Potato Fries were in clumps & the topping on the Potato Gems was minimal. Even the coffee was only warm.

15 minutes later, as we had eaten at least half of the food they'd already brought us, we asked when the Grilled Fish Tacos were coming. We were told that it would be another 10 minutes, as "they hadn't been prepared earlier" (???). We were offered a refund of the cost of the tacos, or a drink, so we asked for a coffee.

10 minutes later the Grilled Fish Tacos & coffee arrived, by which time we had finished the rest of our food. I wish I could say that the Tacos were worth the wait but I can't. We got 3 small half-circle pieces of soft tortilla wraps, each with some sauce, cabbage, onion, & a luke-warm (4 cm x 1 cm) piece of steamed fish (not grilled). Why it took so long 2 get the Tacos to us & how any of it was reliant on "being prepared earlier" is still a mystery.

The staff were pleasant enough, the decor was very average, but the food was a real disappointment. I take no delight in leaving a negative review, & even though we had, in effect, paid half-price, it wasn't worth it. And would we go back or recommend it? ... Sadly no, not even if the meal was free.

Approximate cost: $46

Write a review

Business Owners

Want more customers? Join the Happy Customers Program to promote your business with word-of-mouth.

Get a professional looking profile with no advertisements, access tools to attract more customer reviews, receive free marketing materials, use the Live Reviews Widget on your website, plus lots more...

See how it works

Upgrade Your Account