I WOULD NOT RECOMMEND THIS BUSINESS. HAVE BOOKED 8 TIMES WITH THEM, THEY STATE AFTER 5 BOOKINGS 10% DISCOUNT PLUS OTHER PERKS. I HAVE RECEIVED NOTHING. NOT HAPPY JAN!! SEVERAL COMMUNICATIONS WITH THEM HAVE GONE UNANSWERED. I SHALL CANCEL MY BOOKINGS TODAY HAVING GIVEN THEM PLENTY OF TIME TO RESPOND TO MY EMAILS ETC.

Booking.com scam the user - they gave me a final price and promised no additional fees and no payment till you turn up yet charged me a non refundable fee for using my credit card when there is no other option to pay. Then they asked for multiple pieces of evidence to prove we were charged a fee we shouldn't have been and after all that did nothing. They also mention that they want your CC details to secure the booking yet immediately charged my card.

They cost significantly more than other hotels in the area so we cancelled, only to find we had lost the 2 % already charged to our CC despite promises they don't do this.

Wish we'd read the 100 odd other unhappy customers reviews first on other sites!

Wouldn't use them again.

I have used Booking.com twice in the last couple of months to book stays in Melbourne for my family. The website was easy to use and provided an amazing number of accommodation options. The hotels we stayed at were fantastic and suited our budget. The website also provides details of rooms, directions and nearby destinations. It also gives you the option to pay now or when you arrive at your hotel. I love this site and will be using it from now on to book our stays away