I was told the call out fee would be waived if we went ahead with the job. We accepted the price for the job but were still charged the call out fee.
When I realised we were charged for the call out I called their office to get a refund. I was told "only a manager could process refunds" but the manager was never around. For over a week I called every day, but I kept getting the same story about the manager being too busy or not around.
So in the end it wasn't worth the stress calling them everyday, clearly I was never going to get the refund.

Although the Electrician was a nice guy, the job took maybe 2 minutes, maximum 5 minutes. The fee was approx $190 for 2 minutes + approx $60 call out fee. In summary - I was ripped off.
Would not recommend.

When I contacted this firm late in the afternoon I was told there would be a $60 call out fee and a quote would be provided for the work. If I decided to go ahead with the work the $60 would be refunded. Around 5.00 pm I received a call to say someone would be there in an hour. About 6.30 pm two electricians turned up. I asked for a quote - my hot water system was not working properly and recently had safety switches installed. I was then told there was a $295 inspection fee. I was given a quote of $495 which is after the $60 was refunded to me. They identified a 40 amp was installed instead of a 20 amp. It was only after the electricians turned up was I told there would be an inspection fee. One of the electricians said it could take them all day to find the fault. It was a hot water system and no power was coming from the switchboard - how could that take all day to locate. I paid the fee in full and the invoice stated it was an emergency call out. I was never told I this job would be an emergency call out. This could easily had been carried out the following day. The invoice did not state each item individually and cost - everything was lump together.

Approximate cost: $495