First of all, when waiting to be seated, you have to stand outside the restaurant at a sign that says "Please wait here to be seated" for quite a while before any staff notice you while other diners look on in sympathy because they probably endured the same thing. Do they not have a system whereby a staff member keeps an eye on patrons outside?
Second of all, the food was average but the milkshakes were really nice.
After this first visit, I made the mistake of coming back just for the milkshake and decided to get take away. I ordered and paid, and waited for the milkshake. Around 30 minutes passed before I went to the counter to ask where it was.
The guy behind asked if he could help us, only to say that he was busy and to wait while he did some paperwork.
After his paperwork was finished, he looked under the counter and produced a milkshake that was pretty much room temperature by now.
Thanks Brooklyn Depot, I won't be back.

We were lucky to find this gem when were on our holiday. Fantastic food. Nice to have a little taste of America so close to home.