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7 reviews about BrotherGreen

Anonymous
verified email - 13 Oct 2013

Please stay away from this provider before you become the next victim. We hired them to replace the new gutter, down pipes and roof restoration. The newly installed gutter having some serious levelling issue that required to be fixed; that was identified 3 months later after the work were done where the raining season brought us attention to the issue, the water is not flowing to the downpipe, it caused some serious issue on roof drainage system which will eventually cause the damage on the newly installed gutter. We had tried several times ( since July2013) to get this fix, the provider who kept on promising to get a plumber have a look on it but they never turned up and help to address the issue. Not only that they are not responsive but they were totally ignored the phone call and not letting us know what was the next plan.It is unfortunate to have such irresponsible and arrogant provider.Up to this point of time they have done nothing since my complaint on last July, many follow SMSs were sent to them but they don't come back to us with the concrete solution or action plans. It is now OCT and I don't anticipated they will address the issue, I will definitely seek some advises from consumer affairs and strongly request compensation so that we could pay other provider to address the issue. It was roughly AUD10k cost we paid to them but we were encountered a badly post-sales service!!! So if you think about using them ...please think twice !

Approximate cost: $10000

verified email - 08 Apr 2013

I have a lot of respect for the reviews given by fellow members for a particular business. So given the high ratings for this business, I frankly did not look in too many places to take a quote to clean my tiles and repoint my roof. BUT having said that the QUALITY of the work that I got was..in one word "SPECTACULAR"..this business REALLY lives up to it's name. The guy who had come over to do the work was very courteous. What set this business apart was that this guy actually took LONGER than what is required. BUT this was not because he was inefficient. On the contrary, he told me that he might take a bit longer upfront because he does not like to leave until he is satisfied that HE is satisfied with the job that he has done. This outlook of his was well truly refreshing and after he had finished his work, I could see what he meant. A business who employs people who take pride in their work surely HAS to succeed and this one is no different. I would be more than happy to recommend them to anyone looking to do any roof restoration for their house.

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KMan 14 Oct 2013

Hi Rickye,

The rating given here is more for the work performed by the guy who came over from BrotherGreen and I completely stand by it. I might be generalizing, but from my personal experience and from the reviews of other members, looks like these guys employ quality workmen.

You might be right though in your place and this is something that other members should bear in mind. It's unfortunate that you have had to go through so much hassle to contact them, but when you say "post sales", may I ask what the actual job was ? If it was JUST to level the gutter, shouldn't you have checked if the job was done to your satisfaction or not before the repairman left the site ? I did not like a couple of places the way the guy had cleaned the tiles and I told him so right away. He did give me a reason why they look that way (french 2 tone tiles etc), but also said he'll look into it further if he can do anything about it.

All the same I HOPE some representative of BrotherGreen monitors such sites and can atleast follow up on such grievances.

rickye 14 Oct 2013

It is still under warranty plus we can't tell the levelling issue until the raining season. We noticed that the water stuck in between the gutter and we tried to push it to the down pipe it wasn't able to because the level to the downpipe is higher than other end that makes the rain water unable to flow through. Before the job was carried we already mentioned to provider our concerns and he did suggest opening another down pipe to the problematic areas but it did not keep his word. Immediately I did ask why and he said according to their expertise no need additional downpipe, of course I trusted their view but 3 months later I went up and checked, I was surprise the water hung up in between and not goes anywhere. Immediately I took photo and sent to them and asked for help. First they don't reply my SMS, then I tried to call the following week they did not pick up the phone and I left voice mail. After several attempts they finally came back to us and promised to send a plumber to have look, but it never turned up! Many SMS/Calls have been made but still no further action plan from the provider. It’s been 4 months since I raised my concern to provider but nothing has been done up to this point of time! We spent roughly 10K for the roofing restoration and gutter replacement, which is not cheap!! The service is doggy and won’t recommend to others for sure.

KMan 15 Oct 2013

I just noticed this on top of BrotherGreen

"This business has closed down
WOMO has been informed that this business is no longer trading. If this is not correct, please notify us.

Rickye...maybe this is why you are not getting an answer to your calls.

verified email - 14 Nov 2012

I use them for roof restoration. They remove and replace all the broken tiles, pressure clean the roof, repoint all caps and re-bed caps. The job was done in time, and the workers are very friendly. Recommended to anyone require this type of service.

Approximate cost: $4000

verified email - 18 Feb 2012

roller shutters installed they arrived on time very efficient , very polite , hard worker,very friendly

Approximate cost: $3900

verified email - 15 Nov 2011

Roof repairs & 2 X roller shutters. Done promptly, professionally & at a reasonable cost. My wife & I were more than happy with the overall service.

11 Sep 2011

I bought 10 roller shutters for my house 2 month ago, brothergreen provided a excellent service and product. they never let me down, 10

Approximate cost: $10000

verified email - 12 Jul 2011

As a owner builder, i got my roof, gutter & insulation installed by BrotherGreen last month. The price they quoted me was bit higher than the other quote i had. But as one of my friend insisted to go with brothergreen, so i went with them. And i was actually impressed by the professionalism & punctually these guys shown. They we in & out of the house as they said before, all the wok was finished on time. And quality of work was even in better. I have already recommended brothergreen to my friends & will be happy to recommend them to other people.

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