My fence blew up with the tornado on xmas last year. This "insurance" company called Budget Direct cannot help to pay out the fence. Since xmas, everytime it rains, my house floods because I have no fence .
I have been paying these scammers for years. I feel helpless . I cant stop crying and do not know what to do.

I found this business on Word of Mouth

I would rate lower if possible. I was hit from behind while stationary, raised a claim with Budget Direct and provided as much information as I was given by the other driver. Repairs get booked for 4 months later as the crash repair was too busy. A week before the repairs I see the excess is still owing on a no-fault claim. I call up to find out what is happening and am told that the excess will still apply as they haven't been provided with the address of the other driver. Call staff expect me to track this information down, what am I paying for?
Absolutely unhelpful staff at every turn. They kept referring to the PDS where it supposedly states that I need to provide the address of the other driver, actual wording of the clause is "we (referring to Budget Direct) obtain the FULL NAME, ADDRESS, and REGISTRATION of the third party".
Blatant lies about their own policy and obligations to me, I have raised a complaint with AFCA, and am entirely disgusted with the service I've received from Budget Direct.

IF I COULD RATE ZERO* BY GOD I WOULD. DON'T INSURE WITH THESE THIEVES! Been insured with these thieves for all over 5+ years and just like others in this bad review section. With over 33+ years driving and comprehensive car insurance I've NEVER had an accident and NEVER made a claim. Until the other day, I came out of a funeral to be told by an eyewitness a truck has reversed into the front of my car. A business card left on windscreen (business conveniently didn't have an address listed on card or internet...) surprise surprise, not! Eyewitness took rego plate details for me. I called these insurance thieves the same day this happened gave them all the details. Claim was approved, however, only to be sent a text saying I have to pay excess and my no claim will be stripped through no fault of mine. All these years of loyalty, no claims and paying thousands of $$$$ in comprehensive car insurance to be told because I COULDN'T GIVE THEM AN ADDRESS OF THE AT FAULT IDIOT (as conveniently he had left the scene in a hurry before I got back to my car)...!! I have to foot the excess bill and be stripped of my no claim bonus. YOU HAVE TO BE KIDDING ME... YOU'RE A BUNCH OF THIEVES BUDGET DIRECT.... I'm going to make it a life mission to spread this feedback to anyone who will listen..

The worst Insurance company in Australia hands down. 29 days and counting to get a response/outcome on a claim. I have had to make countless phone calls because there is no update or follow up done on my behalf to the repairer or myself. Caught them in a number of lies, both the repairer and the insurer covering for each other. They are not interested in providing a service, just on your fortnightly premium.

I would not recommend Budget regret due to the very poor customer service. The call centre is in South Africa and the customer support is awful. They keep passing the customer from one call rep to another and won't allow the customer to speak with a supervisor. Call backs are not returned. I needed an endorsement on my policy for using my car for my employer and they REFUSED to do it! I was on the phone with the SA customer service for 4 days trying to get this sorted. The irony is they provided the same endorsement about a year ago and I needed it updated. I now keep calling back until I get an Australian call centre.

I would never recommend BD their advertising is slick and their service to customers is lousy.

One star is too many stars !
I made a really poor decision to use this company
It has been a real disappointment with no care concern or support
Budget regret is a common response from their customers
Wish I had read choice reviews before I changed to them as I would not be in my current situation
They so far have been unhelpful with poor procedures policy and a lack of understanding
Pay extra and stay with your insurer do not make the mistake and believe the tv advertising: they are the worst I have ever experienced!

We tried to make a claim for a hit and run, clear as day the incident was NOT our fault. We have dash cam footage, witness, police report, BUT they still won't give us "not at fault claim" until they get the other parties details. HOW ARE WE SUPPOSED TO GET THEIR DETAILS?? EVEN when it's clearly the other fault, they still won't let us claim. Worst insurance company.

Phoned them 2 weeks ago. Told me I will have my call returned.....still waiting. Disgusting...no care at all. Happy to take your hard earned though!!!!

The worst insurance company ever, they are good in taking your money but will not be available when you need them.