I DON'T RECOMMEND BUDGET DIRECT AT ALL !!!!
It is impossible to contact this company, I tried multiple numbers, different hours, and weekdays with no response!!

I've been on the phone for over two hours! no answer, but when you mention you want a new poliza they answer straight away!.
Also, people with an Indian accent are so difficult to understand, and they have no patience!!
This organisation gives me a headache every year.

I had the worst experience ever here. It took almost 9 month to repair my car after the accident and they returned the car with no oil in the engine and a crack on the windscreen and they did not accept it, they even did not check it!!. Absolutely terrible customer service

When the vehicle I had insured with Budget Direct was stolen but recovered shortly after, they were initially helpful. However, due to a backlog of recovered stolen vehicles in my city, it took months for the garage to inspect and release my vehicle (not BD's fault). When the garage realised that they needed to order new keys from overseas (an 8 week wait), they contacted BD for permission. BD didn't respond for 3 weeks, and then only after I also contacted them multiple times.

A month out from my contract's expiry BD informed me by email that they would not be renewing my insurance due to my "Claims History". When I called and explained that it wasn't fair to punish me for making a claim because my car was stolen, they said it was not because of my claims history, but because there was a high risk of car theft in my city. They nonetheless refused to change the reason in writing, and in seeking insurance elsewhere multiple potential insurers turned me down because of BD's reasoning.

THEY ARE NOT WORTH THE SAVINGS.

I have just received a letter from Budget Direct letting me know they will not be renewing my contents policy as I live in a flood zone, I have paid my policy religiously never missed, have not made any claims so now that the River Murray is flooding and I live in Younghusband near the river and always lived here where I paid my policy they are not renewing, they said it was too much of a risk, I expected policy price to go up but they refused to insure me at all, never insure with these if you want to be treated right

Switching to Budget Direct was a big big mistake.
You'll save money upfront but you'll pay for it big time down the line.
This company used every trick in the book to avoid a payout during the 2022 storms. The cheapest, lowest excuses imaginable. A very disappointing experience.

I've had Budget Direct Home insurance for a few years now. Last year my home and contents policy cost $980. I have not made a claim but they now tell me it will be $1500. That's an increase of over 50%. They stated that the weather had a lot to do with it. Like the climate change alarmism. It is not about saving the earth it is about gouging people so a few become mega-rich.

Good at taking your money, but not good to pay you back when you make a claim! how frustrated you are.
My home was damaged during February storm and flood as many others homes did. it took 3 months from April that I raised the issue and claimed until July that they finally refused the claim. my property been vacant last 3 months and still vacant just waiting for these idiots to investigate, send inspectors and to decide how much they going to pay you. they postponed to finalize the claim with the excuse of your house been incurred more damages and costs and been underestimated and we trying to help to get you more money! then they totally act opposite and coming back with rejecting the whole claim! i lost so much money as the property was vacant after the damages, the insurer keep you waiting, you couldn't touch the property and fix it and restore it back to market, so end of the day its all waste of your money and time. these people are the biggest liars of the world. not recommended at all!

Constantly on the phone to tow my car and fix it!

On 11/6/22, my car suffered accidental damage in Mansfield after running over exposed rebar, bursting the hydraulic line on my Honda Civic, making it undrivable.

Over the next two weeks, it sat in the local tow truck depot in Mansfield, with myself ringing almost daily begging them to please transfer it to a place where it can be fixed. After no answers or excuses given why it took so long to tow, it finally made it to the repairer on 23/6/22. The repairer said that they completed the assessment on the 25/6/22, with the report being sent to Budget Direct by Monday, 27/6/22.

Fast forward another week to today, 1/7/22, and I had to chase Budget Direct AGAIN asking why the repairs haven't started after promising to contact me back. It turns out they never got the report. As of today, 1/7/22, 3 weeks after the accident, the assessment STILL hasn't been done, and repairs/parts needed to be approved haven't even started yet after dozens of phone calls. I am someone who works onsite, and I need my car. My wife is also a doctor for emergency services, and she needs to be onsite immediately for patients. There has been no reprieve or compensation on my comprehensive cover other than a paltry hire car 'discount' to alleviate our situation.

Stay away from this companies' tardiness and crushing incompetence.

Had budget direct home insurance when storms happened. When I made a claim assessor for internal damage signed off as damage was obvious. Assessor for roof come and stated it was the direction that the rain fell and only happened every 150 years and my claim was rejected. If you want to know you are insured stay away from Budget Direct as they take your money but do not honor the policy they sell you.

Not recommend. Horrible customer service.

Their customerservice is so bad when I contacted them regarding my accident when it was not my fault as the other's driver reversed and hit my car.

They have repeatedly not to help me when I disputed the excess payment and liability.

They only interested in my excess payment. They have increased my premium more than $200 and downgraded my rating from 1 to 3 when my case is in reviewing stage.

I don't believe how they can treat their customers this way. Horrible and stressful experience that I have encounter in my life.