I purchased a woodheater as a special order and when I went to collect it the man I spoke to in the drive through section where special orders are delivered and collected from was very rude telling me "If I had a brain I would know to go to customer service to begin with, before I even came near him" Having never done a special order before I rang the store to find out where I needed to collect it from and they never mentioned I had to go to the customer service desk, they told me I had to go to the "bulky items/drive through" section to collect it. I was not happy with the level of service, I was treated poorly and this was not the first time such and incident had taken place. Grafton store needs to lift their game, I went to Tamworth and was in their store every day collecting building supplies for over a week and the staff there were so helpful and polite.

Approximate cost: $1,300