Casey Arc Aquatic Centre

check icon 4.1 (22)

Reviews for Casey Arc Aquatic Centre (22)

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4.1
22 reviews
5 star icon
10
4 star icon
7
3 star icon
3
2 star icon
1
1 star icon
1
Service Rating
3.9
Quality Rating
4.2
Value Rating
3.9
Jay K.
1 review · 500 points
verified email - 06 Oct 2024
Service Rating
1.0
Quality Rating
4.0
Value Rating
2.0
Pool work out sessions on sunday morning

Casey arc has good facilities. I had a bad experience with the trainer for the pool work out on Sunday morning. Irrespective of their age and experience coaches needs to be sensible and considerate. I experienced absolutely rude and I felt a bit of racist behavior from the trainer

anushij
1 review · 500 points
verified email - 30 Oct 2021
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

I was at the Centre today afternoon to check on group fitness classes, women at the counter, short hair red head told me, it's not on till 4th Novembers , fair enough...then I asked could you please book me for a class...well.. then she asked me to show her my Vax Certificate ...I showed what I had on my phone, then she said to me, If I don't have it on the MyGov app, she should see my DL? I didn't have it on me..I was annoyed, I just walked away....Now....I was not goin in to a class right then, but just trying book a class for a future date... What has all that got to do with my DL and Mygov App etc.? was she confused or was it me? BTW ( I had just fished my 2 classes at Race and since I was in the area and decided drop by at Arc to check about the classes).
Do I need my Vax Certificate on the App to make a booking for a future day?
Could some one please explain that to me? or I am being harnessed? or bullied or this staff has no idea in the world what she is doing?
my day was ruined after that incident. Hope she had a wonderful rest of the day?

verified email - 20 May 2014
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I often take my son here for a swim. Great range of pools and my son really enjoying coming here. Staff members are friendly. Also has gyms facilities and a cafe too.

verified email - 29 Jan 2014
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

There's a pool for every age group, the centre evan has an outdoors area that allows you to have a picnic if you wish. There's about 5 pools, so evan on a busy day it doesn't get too overcrowded. The canteen is also very priced for quality.

Approximate cost: $9

verified email - 27 Jul 2013
Service Rating
3.0
Quality Rating
4.0
Value Rating
3.0

My youngest daughter goes swimming here and although we find the swimming teachers to be friendly and to genuinely enjoy their job, I cannot say the same for the staff at the front counter. On the 3 occasions I've dealt with them recently, I've found them difficult or just uncaring about your issue. Shame that they are the 'face' of the business because the pool itself and rest of the staff are fantastic.

verified email - 11 Jul 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Been here many times for a swim. They have a couple of different pools to choose from with different depths. At certain times of the day, they turn on the waves in one of the pools which is awesome, but not ideal for little ones. Can knock you over. Have tried the food in the café which has always been really nice. Staff are lovely. There is also a gym which looks over the pool area. There is a spa as well, but I haven't been in it. You have to be over a certain age and I've always had the kids with me. You can also sit outside on a sunny day too.

verified email - 13 Mar 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
4.0

This is a good swimmer's pool. The main 50 m pool is often divided into 2 25m sections, but there is always ample lanes available for lap swimming. My kids love the wave pool and frog slide, and they have a bouncy inflatable available to kids every Saturday. Entry prices are a bit on the high side, though. I would make this my regular pool if only I lived closer.

verified email - 23 Jan 2013
Service Rating
3.0
Quality Rating
3.0
Value Rating
3.0

great pool, a variety of options for different age levels. my 2 year old loves the kiddie pool as it doesn't have too many of those water jet style toys (which she dislikes). the wave pool is good although hasn't been switched on at times. but my kids especially like the medium sized pool as they can go for a proper swim & it's heated alot more than the lap pool

17 Jan 2013
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

I have used the pools several times here. The wave pool is great fun and my younger brother loves it! The staff are all friendly and the outdoors area is nice on a sunny day.

verified email - 21 Oct 2011
Service Rating
4.0
Quality Rating
5.0
Value Rating
5.0

This a gym that I attend and also my daughters on a regular basis. Great facilities and equipment. Whilst there the staff are exceptional, and are able to offer assistance where needed. I personally have had a great time here and will continue to go to this gym. The price is great especially if you have a family. I would like to say I had to have a break form the gym and I feel it would be in the best interest that in you don't attend for 3-4 weeks that maybe they should look into this, to see why. maybe its the service maybe there's a health problem. In any case it would definitely make you go back to your gym if you got that kind of service, and making it clear to clients that its not just about still receiving there monthly fees:)

verified email - 14 Oct 2011
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

This is another swimming centre we went to during the school holidays. Went in the morning and i have a 7mth old and he loved the little kids play area. Friendly staff and great facilities.

verified email - 07 Jul 2011
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

We use Casey Arc for swimming lessons.
The kids love going and our current teacher ( Vanessa) is very very good with them and we are really seeing constant improvements in their water confidence and swimming skills.

verified email - 04 Jul 2011
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

Take 2 children here for swimming lessons. Happy with the teachers my children have at the moment and in general have been pleased with most teachers. Very friendly reception staff who are always very willing to help and give service with a smile. Creche also great, with very friendly staff who make the kids feel very welcome. Always clean. Only problem I find is that the chagne rooms can be very cold (but it just means you get dressed quicker to warm up!).

verified email - 12 Aug 2010
Service Rating
3.0
Quality Rating
3.0
Value Rating
3.0

I went there and they were good, I thought they were a bit pricey but then again I haven't been to others so I don't know they maybe comparable. I am a disabled pensioner and thought that the pensioner discount was a bit silly- $2, or maybe that's me, they are competent professionals though.

verified email - 15 Jun 2010
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I've been 2 times to this centre now and it is a fantastic place to take the kids. Its clean and not too crowded the sundays we have been there.

There prices for a family pass is very reasonable.

Approximate cost: $15

verified email - 10 Jun 2010
Service Rating
5.0
Quality Rating
4.0
Value Rating
5.0

a gym, swimming pool and child care all rolled into one with fantastic service with a sincere smile.

Approximate cost: $97

verified email - 19 Mar 2010
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

I took my family (two adults, one infant) swimming yesterday. Was fantastic. I was always a little reluctant to go in because it seems so busy. However was very surprised. The pools were clean and not to crowed after 7pm. My little boy loved it. Would definitely go back again.

verified email - 09 Mar 2010
Service Rating
4.0
Quality Rating
5.0
Value Rating
4.0

Love this place. Always crowded but always clean. Staff is friendly. The centre is beautiful. take my kids to swimming, I go to the gym. Highly recommend it.

verified email - 23 Aug 2009
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

This is a great aquatic centre with lots of facilities in one place. I can go there and do laps while my wife takes the kids to the smaller pool or the wave pool, then I get to play with the kids afterwards while my wife get's a spa, so there's something for the whole family.

verified email - 10 Aug 2009
Service Rating
4.0
Quality Rating
5.0
Value Rating
4.0

Great range of facilities - pool, sauna, steam room, spa. It's pretty cheap too (about $9 for adults). It's great for kids too as there's a baby pool and the enjoyable wave pool.

verified email - 04 Jul 2009
Service Rating
4.0
Quality Rating
4.0
Value Rating
3.0

Casey Arc Aquatic Centre is a great place to visit to get some exercise or relax with family. They have large swimming pools and two smaller pools for children. They also have a large wavepool which is always fun. The sauna, steam room and spa are all clean and roomy. Failry reasonable value for money.

Approximate cost: $varies

verified email - 18 Jun 2009
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Many facilities here all under the one roof. There is a cafe, lap pool, wave pool, spa, sauna, gym, and many different classes. Prices are reasonable and staff are friendly