Our family bought flight tickets and tour to China Yunan via CBT Holidays. It was a hassle free transaction and settlement. Responses were provided promptly, all queries of the tour details answered. The travel agent, Katherine, was very professional, efficient and friendly. We didn't need to go out to the shop in person. Everything was done through the phone, email and payment via net. We needed to make changes to our flight dates in the last minute due to some circumstances, and Katherine kindly rearranged everything for us. Highly recommended travel agent.