We went to their impressive showroom seeking advice, information and ultimately a rainwater tank installed at our home to service our toilets and washing machine.

We were open about our ignorance and prepared to be referred elsewhere.

We organised for a plumber to come out a quote for us the following week. A younger team member was sent and I feel our request was not really heard and the end result was a quote for installation of equipment that wasn't really what we wanted, despite trying to clarify this during the visit. The quote was far too high for our fairly simple needs and on a much larger scale than required. We also later found out it would not have been possible due to our pipes (something another plumber felt should have been apparent during the quote visit).

Approximate cost: $our quote came in at a co