Called Changing Roofs to fix a leak. I highly recommend them. Zac provided excellent service and was very professional.

I contacted the management for Changing Group (AUST) Pty Ltd (CAN: 131 862 694), because my garage roof looked perfect but after each heavy rain, it would leak. My first conversation with the person was very pleasant and he sounded like he knew everything about roofing. I did not find out that he does not know basic trigonometry at all (ask him a few basic trigonometry questions to see his responses) until the new roof he put on also leaked.

On 15 January 2016, he suggested to replace the garage roof and quoted me “Trimdeck roofing” which requires roof pitch of at least 2 degrees. I measured my garage roof and the maximum pitch of my garage was a lot less than 2 degrees so I called him about my concerns on 16 January 2016. Despite my repeated concerns, he assured me that the new roof will “not leak one drop of water'' and it carries a “10 year guarantee on workmanship”. He was so convincing that I hesitantly agreed to use the Trimdeck. In the morning of 19 January 2016, I sent a text to him again raising my concerns regarding the roof pitch again and he called me immediately at 7am and agreed to use Klip-Lok roofing which requires only 1 degree roof pitch. The roof was replaced on 28 January 2016 at my absence and he forgot his promise and used “Trimdeck roofing” instead.

On 30 January 2016, the new roof leaked, I video-taped the leaking roof and informed the same person immediately, but contrary to his promise, he did not turn up until 20 February 2016 after my repeated calls. After inspecting my roof, he declared that the “roof is not leaking” but “the wall leaks”. As experienced by other customers, when problems happen, the management becomes very rude and unpleasant, and the conversation with him becomes mission impossible. As my wall is perfectly vertical, he does not know that his claim is against Newton’s law of gravitation. Although he raised the roof pitch a bit, it is now still only 1.5 degrees and he refuses to admit his mistakes and he refuses to replace the roof with Klip-Lok roofing so I took him and the Changing Group (AUST) Pty Ltd to the Victorian Civil and Administrative Tribunal (VCAT). The hearing was on 31 August 2016 and the VCAT ordered the Changing Group (AUST) Pty Ltd to pay me all of the costs including the application fee of $174.10. So far, the management and Changing Group (AUST) Pty Ltd used my old flashings but charged me for new flashings (I did not discover this issue until I went to the roof to explain the leaking problem to them on 24 February, nearly one month after my payment for the work on 28 January 2016 through a bank transfer according to his instruction), have not provided me a receipt (despite my repeated requests)  and ignored the VCAT order.

I've signed up with Zach as his quote was reasonable and very proactive in followup.

I had numerous conversations with Zach and for whatever reasons snowballed into a number of misunderstanding and bad impression on me.

In most cases, tradesmen will not bother even to follow up given the number of misunderstandings. After four years, I found my roof leaking. I contacted Zach for assistance. Amazingly, out of his big heart, he committed to come for a free assessment and provide a quote to fix it thereafter.

Personally he has enough business to keep him busy. I would like to compliment Zach for his great after sales service.

Approximate cost: $3200

Employed Changing Roofs to do a rebed and point of all our ridge caps. Great quote, great job!
They came the same week, completed the job in 2 days and left our place as they found it.
Thank you guys.

Approximate cost: $2300