4 reviews about ChocoLat Beauty

verified email - 23 Dec 2014

I bought 2 vouchers and have tried to contact the business - after leaving 2 voice-mails and not receiving a return call - after 48 hours - I managed to get through and found out no appointments available for my guests from the UK - the lady answering the phone was particularly unhelpful and did not want to look for any alternatives....I advised that I was going to write a review and she said go-ahead. I would never recommend a business like this at all - unfortunately I cannot rate the quality of value as I did not get any service at all.

Anonymous
verified email - 02 Feb 2013

Disappointing to be a long standing customer who missed an IPL appointment that I do not believe that I made and had already been paid for ! and was not allowed to redeem the appointment at a later date . Very bad for repeat business!!! I will certainly not be returning and will definitely not be reccommending to friends . I only have to tell a few potential clients and they tell a few and so on ...this owner has done herself and her business a very BIG DIS-SERVICE .
THe individual therapist I have been seeing for 12 months now was on the otherhand veryprofessional and efficient in the delivery her treatments .
Such a shame as lots of marketing is word of mouth .......ultimately customer satisfaction is going to reward the business with repeat custom .

Approximate cost: $600

ChocoLat Beauty 22 Feb 2013

Dear Anomymous Member.

Thank you for your feedback and thank you for chosen our salon. As you did not turn up for your booked appt when you were using a discount voucher with special condition:48 hrs change/reschulde/cancellation apply, your visit was forfeit. We did not let you have that visit when you asked for as it is not far for other 99.99% of our clients who follows the condition and salon policy.

If you had given it the missed appt on a discount voucher, we had to do the same with all other clients. We hope you understand why. It just like your purchase a discount flight ticket with special condition. If you missed your flight because you simply forgot that you had a flight, you won't get your money back.

We appricated your business and very sorry to let you go. We wish you all the very best in finding a new salon with no policy in place.

Best wishes.
Tina

verified email - 18 Oct 2011

The service here really depends on the therapist that does your treatment. I have had IPL done here several times and for my money there are other places that do a better job. There is an absolutely lovely lady with a European (maybe Irish?) accent who is fantastic. She is very thorough and ensures your experience is pleasant. I have also had another lady who rushes you through and does not do a through job. They do a lot of internet deals - but buyer beware...

verified email - 13 Oct 2011

I had some IPL done here and the staff were lovely and made you feel completely comfortable. The only reason I gave it a four was purely because the salon was a little bit jam packed. Lots of stuff in a small space. Otherwise perfect. Results were great too.

Approximate cost: $150

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