We recently decided to have our son's birthday here. After going in to make the booking and being met with a frazzled staff member, I was told that 12 noon was the only time left. I was at this point reluctant to make a booking. I didn't want to the tail end of the day after several parties had already been through. My instincts were immediately proved right when we arrived on the day.

Firstly, we were told of a 10 minute delay in our party room which, turned into 35 minutes and the kids were offered no water or drinks during this wait. I was also told some tables would be cleared and cleaned so we had somewhere to wait in the interim. No one ever came to do this so we ended up clearing tables ourselves and getting wipes from the car because the tables were covered in cups, food and sticky drink.

When our host finally arrived, there was no apology. It was clear the 'clown' was under pressure and very unhappy. My son didn't receive his birthday gift as per the brochure and a simple request for a jug of water and cups was met with annoyance.

The kid's drinks finally came and were left on a tray for them to help themselves. The kitchen was non-operational so the kid's meal packs were substituted with a sausage sizzle. This I didn't mind as we were told 2 days prior and adults were offered free sausage sizzle also.

I had a distinct feeling that not being able to secure an earlier party time would result in the end of the day blues but I never imagined it to be quiet as bad.

I understand due to the kitchen being non-operational that their day may have been a little more hectic than usual (though don't see how) however every birthday customer should receive adequate and equal service and, the experience that the birthday brochure portrays.

It is obvious the place is understaffed and this reflected poorly on the service. There was only one host running from party to party. The service was noted by most of the parents in our group and I was embarrassed by the whole experience. The kids however were too young to notice any different and had a good time.

I highly recommend booking the first party of the day but I cannot comment on what the customer service will be like as I can only go by our experience. The play equipment is fun and plentiful and the dodgems are a fun extra.

It's very disappointing as it could be such a great business with adequate and happy staff.

I did email the establishment about our disappointing experience but I did not get a response.