I was the `not at fault driver' and Compass organised a replacement car the same day I contacted them, and handled all the communication, paperwork, etc with the other driver's insurance company. Such an easy, painless process that minimised my time without a car. They delivered the car to my door, and when I collected my car from the panel beaters, it was as simple as driving there in my Compass car and leaving there in my own car. Too easy. And importantly, the car Compass provided me, matched my car so I continued to drive a quality car, with all the additional driver safety features I was used to. Definitely recommend Compass!