We originally contacted this company for our bathroom renovation, and ended up dealing with the Alcon Building Group. Please be wary of this company. There were so many aspects of our bathroom renovation that went wrong.

Our tiles are rough cut and warped in places. They suggested a well known builders hack as a way of 'fixing' it. - that is, using white caulking over white tiles to try and disguise the warping. This is despite the fact that they used grey grout - it would have looked just as ridiculous as the warped tiling! We now live permanently with warped tiles.

The caulking was HORRENDOUS. It was so rough and dirty that we requested it to be repaired. Even on a second attempt the tiler could not rectify it. It was still rough and dirty. He was just such a bad tiler! It then took two days for another poor chap from the company to pull it out and re-do it. Even still remnants of the terrible caulking remain.

They placed beading around the bottom of the vanity unit - but only on the front, and it was a poor fit. It needed to be re-done, around all sides, and waterproofed. The caulking was peeling within less than a week of application. The beading started rotting within six months. When I contacted the builder to tell him how bad his workmanship was, he blamed us for buying a bigger vanity. We knew nothing of this, given that he provided written advice during the project planning stage that it was all OK to buy the unit we did.

They could not even put the the power switch on straight, and it had to be re-done too!

We had a clothes shute/flap in the wall of the bathroom into the adjoining laundry that we wanted removed. They plastered over the bathroom side, and left a great big hole in the wall of our laundry!!! When we asked for this to be plastered over too, they wanted to charge us more. In the end, they withdrew the extra costs, but only because we got pretty annoyed at the fact that they would do a job leaving a massive hole in a wall!!!

The painter/plasterer had to come three times - to repaint and patch up.

If we had not asked for the poor work to be re-done, we suspect it would not have been fixed up, which raises question of quality control. The builder did not inspect the progress of his trades as they went along. Their own tradesmen complained about each other and how things hadn't been done properly.

There were some mis-communication issues due to a vague, broadly termed contract. A quote which reads "Ceiling: Cornicing as is" to us meant no structural changes. "Painting" meant all encompassing. To them it didn't. They painted the walls and not the ceiling. They wanted to charge us extra to paint the ceiling. On questioning why they would leave a job half done and not paint the ceiling, they at least they did the right thing and withdrew extra costs.

The new lock on the new door didn't work, and the final placement of the shower screen was not as we designed/requested.

The covering of the handle on the shower screen started peeling within 11 months of installation. We had to ask for a warranty replacement. They said they would mail a replacement but didn't.

The heating vent fell apart after 12 months.

If you use this company, we recommend you populate the quote with as many details as you can to avoid not having expectations met, seek a time-frame for when things are done (we never knew when anyone was coming - and always had to ask - sometimes they turned up unexpectedly too), ensure that you are around to ensure things are done the way you want cf. what suits the firm.

In the end, the job for us took double the amount of time because of all the things that went wrong. It was very stressful.