Cooper Studio

3.5
based on 2 reviews

Write a review

2 reviews about Cooper Studio

09 Jul 2010

I was totally taken aback by Anonymous Member's review of Cooper Studio on May 14th. All my experiences with Craig and his staff have been nothing but exceptional. Craig has always been very professional and accommodating to our needs and preferences. Never have we felt pressured into making any purchases. The photos and albums we received are of top quality – money well spent. Although it appears expensive to purchase individual prints, there are always other options/packages that were offered to us which were of good value. The most important thing to us was that the special moments on our wedding day were captured and transformed into memories we will forever cherish. That is something money cannot buy.

Anonymous
verified email - 14 May 2010

I felt that the photographers were too abstract for my liking, pushing their photographic styles rather than what I wanted during the actual shoot - generic standard poses. And I felt pressured to buy extra photos. I felt that the staff are only nice to you if you spend money there but otherwise can be quite rude. A4 size is the smallest print you can get and they start at $199 per print. The photos are not bad, but the larger you get, the blurrier it gets. So it's best to get the A4 size. The parking was very difficult as there's hardly any space to park.

Approximate cost: $299

Cooper Studio 26 Jun 2010

I am the owner of this business. Firstly I would like to apologize to this Member that he/she had anything less than a fantastic experience with us.

I would like to invite this person to contact me directly to resolve these concerns.

At Cooper Studio we invest in customer service training with an external trainer and conduct random customer satisfaction surveys which have returned an average overall rating of four out of five. We are working on making this five out of five!

Quality is our strong suit and even a rating of three out of five seems an anomaly - we have pictures on display which are pin sharp at 150cm across. Again, I would invite this Member to contact me directly.

Our Fremantle studio is located in a historic area of South Fremantle in a heritage building. Parking is tight, as it is for all of the businesses in the area. However, there is parking behind the building and also free street parking on Hampton Rd.

Write a review

Business Owners

Want more customers? Join the Happy Customers Program to promote your business with word-of-mouth.

Get a professional looking profile with no advertisements, access tools to attract more customer reviews, receive free marketing materials, use the Live Reviews Widget on your website, plus lots more...

See how it works

Upgrade Your Account

Need an expert?

Tell us more about your job and get quotes from local experts.