10 reviews about Cranium Hair

verified email - 25 Jul 2022

Ty very much for today, I absolutely love my hair!! ️ your amazing staff, your hard work, and the friendly and loving atmosphere you provide is second to none.

From the moment you walk into your salon until the time you leave, you are made to feel like a Royal, outstanding customer service from every single staff member. Thank you to Jessika for timelessly spent on perfecting my colour more than we even anticipated, but hey.., why am I not surprised as you are all legends on knowing what the customer needs for perfect colour and cut.

I never thought in my wildest dreams from being a dark brunette all my life, I could honestly achieve having these beautiful blondes in only just 3 visits. You have exceeded far beyond my expectations!

You have made me feel beautiful again.

Great Team work Cranium xxx
Look forward to our next appointment.
Marian

verified email - 04 Dec 2021

If you’re searching for a good salon on the Northern Beaches, Cranium is certainly not one of them. I was thoroughly looking forward to getting my hair done post-lockdown and having a baby, only to wish I’d never had my hair done. I asked for something similar to what I had previously at Cranium and was booked in for a half head of highlights. The stylist made some suggestions, which I agreed to given their experience. I ended up with a patchy semi-permanent dye which made the old dye underneath look greenish and ash tone highlights framing my face. I called the salon to advise I wasn’t happy with the colour, only to be told to wash my hair and see how I go, and there was basically nothing they could do. I was shocked that there was no after care and that they hadn’t suggested that I come into the salon so they could take a proper look. To throw acid in the wound, a few people pointed out the cut was wonky at the back. I ended up having to go to Just Cuts to fix this, which is somewhat unbelievable after paying nearly $432 (nearly double what I paid there last time) at a prestige salon. I have since emailed the salon with photos and I’ve received no response. Cranium clearly lacks any customer service and I suspect their staff are too busy with unrealistic revenue targets.

Approximate cost: $432

10 Jun 2017

Nicole is the ultimate hair master! My hair has never looked so healthy and coloured so beautifully! Professional, experienced, and an absolute delight! 10/10

08 Jun 2017

Friendly, professional & a great team! Have been going there for 7 yrs now & always treated well. Mel has been doing my hair for 6.5 of these years & does an A class hairstyle every time. She's also good with colour.

04 Feb 2017

The service at Cranium is unbelievable. An appointment at Cranium is like a spa treatment. The service is always consistent, right down to the luxurious head and hand massages, reclining massage chairs and your choice of wine or coffee on arrival. I always leave feeling pampered, relaxed and with the cut and colour i wanted.

kelly-kent406 05 Feb 2017

jadah-q thank you for your kind words. It's an absolute delight looking after people like you xox Looking forward to your next visit. Kelly xox

verified email - 06 Sep 2015

My friend & I were in Sydney for a visit and were running very late for our appointment. The girls at Cranium were more than helpful and went out of their way to help us out so we could get our hair done for a function. Once we arrived, we were given hand massages and champagne and the whole experience was just brilliant. Although we dont live in Sydney, we thoroughly recommend the girls at Cranium. You will love the whole experience oh and the value was fantastic.

Approximate cost: $50

sians3
#1 in Manly Vale NSW
339 reviews · 26990 points
verified email - 09 Apr 2015

I go here every month or so to get my hair touched up. I would get it done here more often but it is a little pricey. Great and friendly staff and a great location.

verified email - 30 May 2012

I walked into the shop with a friend telling me that it was good value. However the shop was very untidy which turned me off a little. But the cut was good.

verified email - 26 Apr 2012

Cut and blow dry is only $90 and this is for the most experienced person in the store to do it. I had mine done and it was great. I was looking to go back for a colour and freaked out at prices. Was happy with my cut.

Anonymous
verified email - 05 Jan 2011

The first time I went here I had a good experience, but was horrified at the prices that they charge for their services. The second time I went, I ended up with bleached highlights when I asked for warm low lights, and left in tears. Wouldn't go back.

Approximate cost: $350

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