My son was diagnosed with Autism and had speech delay, so I found Creative Steps in Werribee on the internet.
First, I was charged just under $400 for a 20 minute sit down interview without my autistic son present. Then, the lady who interviewed me, passed the information from the interview onto another theraphist whom neither I or my son had ever met, and she then passed the info onto the speech theraphist who saw me and my son the following week.
On the first speech theraphy session, the therapist went straight into a session without any of my input. Didn't ask me anything about my son or his issues. I thought she would at least discuss the information of the (expensive) interview with me or show some interest in getting to know my son and his areas of concern. She would just write a couple of point form comments of very obvious stuff like 'can't request things' handed the sheet of paper to me and said 'see you next week'.
It took me five sessions to realise it was a complete waste of a large chunk of my sons FaCHSIA funding and he and I got absolutely nothing out of any of the sessions. Every week was an exact repeat of the previous week and the main conversations with me was to get me to sign off on the dotted line to drain my sons precious funding. No goals were set, no sense of direction, no anything.
The reason I didn't back out sooner was because I felt compelled by the financial commitment I had already made in the initial consultations. I now know where they got the name. Creative Steps in draining your childs Autism Funding.
Thankfully, after this horrid experience, we now found an excellent speech therapist who has been outstanding.

Approximate cost: $1500