We had a really great experience at Crown Metropol. The valet staff were incredibly helpful and polite, rooms were spacious and well kept.
There is access directly to the casino which is great.

Room service menu is pricey and servings are ridiculously small for what you would expect but the food is faultless in quality and taste.

The spas are separated into male and female as they are in the toilets which we didnt like as it meant I didnt get to relax in the spa with my partner, also the pool area seemed very open, the staff counter was right next to the pools and the staff were so bored they were practically staring at us the whole time which was kind of creepy.

Cleaning staff were just lovely and helpful and clearly work hard to get the rooms spotless.

Will definitely stay there again, in fact we have already booked our next stay and cant wait

Approximate cost: $400

We stayed here for 2 days over a weekend. The hotel building location, room and facilities were 5 star as expected. The decor was modern and inviting and the bed comfy. Great digital TV. Unfortunately the service was a letdown. Their breakfast times were shortened due to their own delays - really inconviniemt for those who like their Sunday morning sleep ins! Our newspaper wasn't delivered at all for both days (even though we specifically requested it twice). Also the queue at check out time was enormous and they didn't have enough staff to cater for everyone waiting to be served. When we finally got to the counter to check out, we weren't even asked how our stay was showing a 'lack of interest' attitude. Quite disappointing.

We got a great deal from the Entertainment book for Metropol which was a great incentive to stay there. We were in a Luxe room which was very spacious and furnished well. Had a lovely city view which I couldn't fault. Went down to the pool near Sunset. Windows in the pool area were a bit dirty which was a little disappointing as it spoiled the view. On arrival we had something to eat via room service which was very prompt and yummy!! Breakfast the next morning at Mr Hives Kitchen & Bar was fantastic!! Great access to Crown Casino and all the bars which made for an enjoyable night out.

I stayed in the R60 room which is situated on a corner of the hotel giving you two full view, floor to ceiling "walls" of window with amazing views at night and at sunrise.

The room was nice, well fitted out, the mini-bar was well stocked with good products. Bathrobes were provided as were slippers, both comfortable and clean. The bedlinen was clean, comfortable. Room temperature (heating and cooling) meant you could customise it to your liking. The bathroom was nice and open. Technology in the room was good and modest.

The curtains were a little hard to figure out which button worked what, and there were lots and lots of light switches.

Breakfast at Mr Hives Kitchen & Bar was delicious, and the pool/gym area was amazing. The pool was nice, didn't use the gym or the spa but I bet they were good. The Gym sported lots of high-tech and quality equipment with the fitness area staff very helpful. Towels were provided. The changerooms had a sauna and plunge pool - although I didn't use them! And nice clean showers with shampoo, conditioner, moisturiser...everything you would except from a 5 star hotel.

Only trouble with the room was that, although it said it was a smoke free room and the cleaning charges would be made if you smoked in the room...it did smell like smoke - however we only stayed for one night so didn't make too much of a fuss about it.

The staff at reception were helpful as were the valet staff. however there was an issue with the administration of our stay. We used a voucher which we surrendered at the time of check-in, however the gentleman that helped us at check in forgot to put it in the right place, so it wasn't there for check-out and they hence had to find it. But it was resolved quickly and professionally so no real complaints!

A little further away than other hotels in melbourne, but there is an airbridge connecting the crown complexes so it's really easy to access it's just a short walk.

for a $400 room for the night, it wasnt amazing like i was hoping for. although the bathroom was very modern and beds were comfy. was just a bit confined!

Approximate cost: $400

Very expensive room at $400 a night but well furnished and great location. Service was lovely and they were prompt in bringing extra linen and tea and coffee. Pool was amazing but shame it is a hot tub and not a spa. Unfortunately the bed was the most uncomfortable I have ever slept in.

Approximate cost: $400

We got a great deal to stay here over a long weekend - there was a big wait when we checked in, but it was just after they opened, so I guess that was understandable. The actual room was really nice.

great location, funky interior, nice size rooms, outstanding pool, beautiful bed and bed linen, car park staff fantastic, the only thing that lets the hotel down is the reception staff. Unfortunately they are an embarrassment to australian tourism, they are obviously not trained at all, and have no idea, its a real pity to have such a beautiful looking 5 star hotel so let down by this

For a Luxury experience this is accommodation you can not go past. My partner and I just spent one night in one of the king bed rooms. This included a free buffet breakfast which was definitely a good incentive. I think the only bad thing was that we didn't stay for more than one night. Very stylish and well furnished. I loved the modern detailing and decor.

Approximate cost: $250