Conflict Resolution Training & Consulting are the best. We got trained a few years ago with these guys as a part of our upskilling and training program.
Basically what they do is teach you all these tips and techniques on what to do is someone comes into your workplace acting hostile and confronting you. It's so interesting all the things you learn.
We went through 3 role plays with actors with different situations and had to remember all the things we learnt in class and things to say to calm people down..
It's effective in real life too!!!!
Approximate cost: $not sure
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