I bought some spectacles recently and was very disappointed with the customer service. The entire time I tried on spectacle frames, the guy stood a metre from me watching me, virtually hovering over my shoulder. It was very uncomfortable, off-putting and rude. In particular, I was disappointed with the very poor communication. For starters, they didn't ask me if I had Extras insurance during payment (and I forgot), so I paid in full. This is usually a standard question.

I was told it would "probably be two days" as an estimate. Unfortunately they didn't think it was necessary to actually call me to let me know they were ready, so I ended up waiting a few more days before chasing them up, only to be told my order had been ready for quite a while. Not even an apology. They expected me to drop in after two days in the hopes my order 'might' be ready? This is completely unacceptable. I have never had an optometrist not call to let me know my glasses were ready for pick-up. I recommend any future customers ask to be called when their order is ready.

I will at least commend this optometrist store on their very quick turnaround and value for money.