We recently had the need to buy some timber for our deck base railing and were unable to source it through a major hardware store.

Having found your firm's advertisement in the local Progress Press, we contacted your Heathmont store in the first instance and spoke to Rusty, who was incredibly helpful
and assisting, even though we required only a little over 2 metres of customised base railing. He advised me of what you had in stock, but unfortunately, it wasn't of the same dimensions as the existing base rail.

Therefore, Rusty put me onto your Ferntree Gully store where I spoke to Daniel. Like Rusty, Daniel was very helpful and very courteous. Having brought in a cross-section of the existing base-rail on Friday morning, I was advised that it was ready to be picked up in the early afternoon. What a fantastic service in turn-around time too.

Upon picking up the goods (and buying a couple of extra 'requirements' in the store), the two gents remaining in the yard were also extremely courteous and carried the materials to my car and even loaded them in for me.

Therefore, I would truly like to say thank. you so very much for making this experience such a pleasure and for the incredibly courteous and helpful staff that you have with you.
They are certainly a fantastic asset.