Mario & the staff are always friendly. They are extremely tolerant of children running around the shop and most of the time spoil the kids with a treat which means my boys LOVE doing the shopping with me. The produce is good quality. I've never had cause to complain but have overheard another customer discussing something or other that Mario himself was adamant should have been better quality and didn't hesitate to give another of the same to the customer. When I've been at the checkout he has also stopped me over produce he doesn't think fit even though I chose it myself and picked a better item for me. The staff know their veg and can recommend different varieties for different cooking purposes. I've even been caught out without my purse but as a regular customer they were happy for me to pay the next week and trust me. I have also asked for obscure items and as long as they have a bit of warning they will get anything in. There is also a lovely range of incidentals - canned legumes, eggs, gluten free pre-mixes/chips, lollies, flowers. I'm a particular fan of their stock of honey and soap. I am totally devoted to them and only shop elsewhere for my fruit and veg when absolutely desperate.