this was agreat expeirence i had a great time and thourally enjoyed it thankyou very much dicksmith powerhouse

I called Powerhouse Preston on a Friday in search of an iron. By searching online, I found out that the model that I wanted was discontinued, but Powerhouse Preston still had two on hand.

The member of staff I spoke to was very polite and helpful, he found an ex-display model for me, checked that all of the components were there, and placed it on hold for me. Their policy is only to hold for 24 hours, but when I explained that I work retail and could only get out to them on Monday, he kindly said that holding it till Monday was no problem.

This was all well and good until I arrived at the store on Monday afternoon, when the iron had mysteriously disappeared. The disinterested man at the service counter handed me off to a younger member of staff who, to his credit, properly looked for the item and was very apologetic that it had disappeared.

The store itself was disorganised, untidy, chaotic and clearly understaffed. All in all, a disappointing experience - no attempt to fix the situation and not even an apology for making me drive all the way out to Preston for a phantom item.