we stayed at a hotel booked through expedia. This was at Embassy Suites, Newark airport, New Jersey in June, 2014. this was a very bad experience and, to alert other travellers, I wrote and had a review published on Tripadvisor, however despite 4 months of email correspondence with Expedia, they refuse to publish this negative guest review on their website - seems like they don't care too much about their customers.

Absolutely disgusted they promise to price match or get a $50 voucher, they lied then when I proved it still got run around. I will never use their website again. Spoke to two different people who changed the story to suit. Then had to send an email to prove, still got no where. Horrible experience don't use there are plenty of other sites who are helpful and keep their promises.

Good website for occasional cheap airfares and the website itself doesn't charge a fee for cancellation. When change or cancel an airline booking you must call the customer service line. Make sure you know the airfare rules (which are online) BEFORE you call: the representative told me the airfare was non-refundable and I will get nothing back. After telling him the rules I got a refund subject to a rather small airline penalty. However, took 21 minutes until a representative answered and the call length was 36 minutes on a Monday afternoon.