Great service. My order got lost in the Xmas/New Year rush and the owner called to apologise. Support small local businesses.
Approximate cost: $950
I love my new Oliver Sunglasses, now I'm all ready for Summer. I'll be back for a proper eye exam within the next few weeks, thanks!
Approximate cost: $400
Overpromise and under-deliver. No follow up and poor communication to clients. They managed to bugger up my first lenses for the glasses. Then gave me a different lens whilst waiting for the first to be made again. The promise dates and timeframes but can't keep to them. They say they are going to contact you, but don't so you have to follow them up. Even you say you'll come back in a week they all say fine. When you turn up, they say, oh sorry it's not ready.
[Name removed] was to prepare a new spare glasses set with the alternative lenses. It took at least 6 weeks of me chasing him. Everytime he said he forgot them in studio. "I'll bring them in tomorrow for you to collect Saturday". I ring Saturday, oh, no record and [Name removed] is not here!
In the end I just said, if you can't be bothered, I won't waste my time.
Best to avoid this company if you want glasses. Go somewhere else!
Hi Bryan, we are very sorry you encountered problems [Name removed] 18 months ago. However I don't think it's particularly fair to hold a family business responsible for a single staff members mistake indefinitely. [Name removed] has actually moved on from 'EyeCee' over 12 months ago, but, [Name removed] has developed after hours staff networking and messaging, in order that such transitional issues between different staff working days can never happen again, and therefore another excuse will not be necessary. If you are ever in the area again, and would like optical assistance, please drop past and we will look after you.
These optometrists make some great quality packages for people. My set from them were fantastic, they were smart and really suited me to a tea. The service was good, as well as ongoing support with my glasses however as you expect with a quality product it also had a quality price so beware of the bill you might receive!
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