They dont responsibility for poor / damaged items
id avoid

Approximate cost: $850

My 900 x 900 corner shower screen arrived damaged when due to be installed. The top curved rail was crushed on one end and deeply scratched in the middle and unsable, likely from the factory before packaging. All I got was the run around and verbal diarrhoea from them. Had to purchase the replacement part from another supplier. No replacement or compensation whatsoever was offered by FactoryFast, only to purchase the damaged parts from them. Give these guys a wide berth. Wish I had read other peoples experiences before I bought. "After sale service was of a very poor quality, extremely bad and unpleasant.

Approximate cost: $500

Bought 5 x live Mouse Catchers which were on special and $35 cheaper than Bunnings incl delivery. Same design as Bunnings but the metal is much stronger. I have had to take 2 back to Bunnings as the metal is so weak the mice can pull down the ramp and escape. This was a month after purchase! Very happy with QUALITY of Factory Fast product. Will buy again for sure. Only complaint was they took awhile to arrive but expect that's due to Australia Post.

Approximate cost: $65

I ordered a bookshelf through this company and when it arrived it is half the size of the measurements online. They offered me a $25 refund. How can you use a bookshelf that is too small for books. They are now ignoring my emails. Do not buy from this website!

Bought a potrtable fold up trolly on the 20 th November Paid through Paypal. Still not received it After many emails they told me it was damaged in transit through the post They asked me if i wanted a replacement. I said ok Then later they told me it would cost me an extra $24 for as it was not covered in the warranty I said no .Just give me my refund. They said it would ta ke a couple of days to show up in my paypal account Thats a week ago. This company woiuld lie to save its [redacted due to personal identifier], No integrity no principal Give them wide berth.

Approximate cost: $98

Terrible customer service.
I ordered a shower screen for $500. They provided me with a faulty one and refuse to replace or issue a refund.
Not recommenced. I wish I read all the Terrible reviews before I purchased.
What a scam.

Approximate cost: $492

Don't buy from this company! I bought a splint from them and thier first excuse for me not being able to return to them was that I needed oringal packaging. When I said I had this, they then said I couldn't return it due to pandemic..... I did laugh at this one, as at the time we weren't even in a lockdown.... shopping in stores etc was all normal. Anyway lesson learnt, I would never buy from this company again.

Approximate cost: $45

Absolute shocker of a business. As a business owner i would be horrified if my employees treated people the way i was treated. I purchased a chinup bar for my gym. When it was sent it was scuffed and has the wrong dimensions. Firstly they takes 3 days to reply to any email. When you call they say “yes it is with the warranty team” just terrible. They will take your money in an instant and send you item that doesn’t match what is presented.

Approximate cost: $120

Ordered a shower screen 15 June. 25 June received 2/3 boxes. Last box never arrived.
Had to scream for anyone in the office to do anything for me. Replacement parts sent 1 July but not express which would have reached me overnight. Now 6 July. Nothing arrived. I have no shower. I want a refund so I can buy another one locally. Tradesman very unhappy.
Customer service is completely ignoring me now.
Pay more but don’t buy from these guys. Not worth it.

Approximate cost: $650

Randy Travis leg strecher.
I had questions about the seat piece; turns out it came attached upsidedown.
I sent messages where I was advised to on the recipt email. No reply. I thought that wasn't good enough. After finally getting it together the over all quality was poor.