When was your business founded?
Fastline Carpet Cleaning was founded in 2014, and weve been proudly serving Pakenham and the surrounding suburbs for over 11 years.
What guarantees or warranties do you offer, if any?
We stand behind our work with a 100% satisfaction guarantee. If youre not happy with the results, well return to re-clean the affected area at no extra cost. While we cannot guarantee complete removal of permanent stains or pre-existing damage, we always do our best to achieve the best possible outcome and ensure youre satisfied.
What is your level of experience in this line of work?
We have over 11 years of hands-on experience in professional carpet and upholstery cleaning. Our team is highly trained in advanced steam cleaning techniques, stain removal, and eco-friendly cleaning solutions, ensuring the best results for homes and businesses.
What certifications, qualifications or awards has your business received?
Our team is fully trained in professional carpet steam cleaning and stain removal techniques, and we follow the Australian Standards for carpet cleaning (AS/NZS 3733:2018). We are also recognized for delivering reliable, high-quality service, with consistent 5-star customer reviews across Google and other platforms.
What is your fee structure like? Fixed fees? Hourly rates?
We offer transparent, upfront pricing based on the size of the area and type of service required. Some services are charged at a fixed fee (for example, standard room carpet cleaning packages), while others may vary depending on the condition of the carpets, number of rooms, or additional treatments (such as stain removal or upholstery cleaning). We always provide a free quote before starting any job, so there are no hidden costs.
What are your current prices (fixed and variable)?
Our carpet cleaning prices are affordable and transparent:
Standard Carpet Cleaning: From $45 per room
4-Room Package: From $150
Hallways & Stairs: From $50
Upholstery & Couch Steam Cleaning: From $150(depending on size and fabric)
Mattress Cleaning: From $75
Stain & Odour Treatments: Quoted individually, based on the condition and type of stain
We also offer fixed-price packages for homes and provide a free, no-obligation quote before every job to ensure transparency.
What are your payment terms and conditions? Do you offer payment plans? Afterpay? Interest-free terms?
Payment is due on the day of service, and we accept cash, EFTPOS, credit/debit cards, and bank transfer. At this stage, we do not offer payment plans, Afterpay, or interest-free terms. Our pricing is affordable and transparent, with free quotes provided upfront so you always know the cost before we start.
What makes you unique compared to your competitors?
What sets us apart is our over 15 years of experience, use of truck-mounted steam cleaning equipment, and commitment to eco-friendly cleaning solutions that are safe for families and pets. Unlike many competitors, we provide fast-drying results, deep stain removal, and a 100% satisfaction guarantee. We pride ourselves on being local, reliable, and customer-focused, with countless 5-star reviews from happy clients across Pakenham and surrounding suburbs.
What insurance do you hold, and what value are you covered for?
Fastline Carpet Cleaning holds full public liability insurance up to $20 million, giving our customers peace of mind that their property is protected while we work.
How quickly can work be completed? What are your turnaround times? Do you offer same-day service?
Most jobs can be completed within 12 hours, depending on the size of the property and services required. We aim to provide a fast turnaround, with bookings usually available within 2448 hours. Yes, we do offer same-day service in many cases, especially for urgent stain or accident clean-ups, subject to availability.
Do you have any special offers? Do you offer any bulk or volume discounts?
Yes, we regularly provide special offers and package deals to give our customers the best value. For example, we offer 4 rooms from $150, and discounts for multiple services booked together (such as carpet + couch or mattress cleaning). We also provide bulk and volume discounts for larger homes, offices, and repeat commercial clients.
