fantastic service and extremely knowledgeable

Fix It All are fabulous - Simone took me through a couple of steps on the phone and my washing machine is working again!!
No charge - saved me s call out. Fantastic help and very friendly. Could not recommend highly enough!!’

If you want to have your time wasted and receive terrible customer service then choose this company.
The admin worker is unable to make bookings and when you think you may have a booking they do not turn up - not even a phone call.
Very, very poor service.

Finding parts for old appliances that are ultra reliable and from a world that once rewarded quality is often difficult. I have an old Sunbeam Oskar blender that is made in France and has been in the family for over 20 years - not like the models now that come from China! Unfortunately the bowl cracked and I went searching the usual places such as eBay and the internet to try and find a replacement bowl. I was not too crazy on eBay however as the bowls were all used and the majority of sellers were in the USA and shipping a bowl from the USA would not be cheap. Given the age of the model, it was virtually impossible to find and I then decided to phone the manufacturer to see if they could direct me to someone that maybe had some old stock.

One of the people that they directed me to was a business called fix-it-all. Originally the lady who answered the phone, Simone, was unable to find anything that would suit and suggested eBay which I had already checked. So I had a look back on eBay to see if there were any new bowls just in case I missed one. After searching a bit more on the Internet I found a similar unit which had just been discontinued. I wondered if it would work and then called Simone back at Fix it all to see if it would suit. Simone was more than happy to order in a bowl at no cost to me to see if it would fit. As luck would have it, it did fit and I ordered another three as the model that the bowl was meant for is discontinued (always good to have a few spares for great equipment!).

I highly recommend this business if you are looking for spare parts as they don't just answer you with a "no" and hang up like many other businesses did that I called. If they cannot help you themselves they make a few suggestions on where or who may be able to help you. They also go to the trouble to take that one step further to help (in my case ordering in a bowl that may not have even fit!). The service and friendliness of Simone is an asset to the business. If you have a problem finding a part, you can be sure that they will do everything to try and help you find a solution!