Excellent job and good customer service .

After waiting for over a month for my laptop to be repaired, I tried again to get an update on the phone, as they "are too busy to (bother) updating the ticket tracking system", and as they don't reply to emails.

I was told that their parts supplier has sent the wrong replacement part 3 times and was now claiming that the part would now have to be sourced from overseas (which is were most parts laptop parts come from) which would "take a couple of days" (laptop was dropped in on the 23rd of May) and the supplier was waiting on instructions from Fixspot on how to proceed......

I asked Fixspot why I wasn't informed of this and I was told that Fixspot don't call the customer "just" to give updates on the "lack" of progress of the repairs. (Might be a cultural thing about "loosing face" and appearing to have failed, but even bad news is better than no news.)

I have found out that the people who answer the phone can't answer any questions (apart from telling you if your repairs have been done), only the technician can talk about any problems/issues BUT the technician are not ALLOWED to talk to the customers. This was after I was told that the technician would call me between 4:30 to 5pm, or is only in after midday, or is not currently in the Swanston street office and he can't call me directly from the other site. And never be tricked by the promise of the technician sending you an email to answer your questions. (Due to the fact that the wrong part was being sent to Fixspot, I asked for the part number for the replacement fan, to double check that due to a typo, the wrong part wasn't being ordered. I was promised that the technician would send the details plus an idea how long it would take for their suppler to have the fan sent from overseas. - and I'm still waiting for the details.)

I asked why they couldn't source the replacement part from another supplier and was told that they only had the one supplier and can't go anywhere else for the part. So, that's why it's not Fixspot's fault. They choose to continue to use a supplier that sends the wrong part and is now "forced" to get the part from overseas.

If this looks like a bad review, it's just a reflection of what's happened to me. I hope this is of some help to others in picking a repair service.

I have always found the staff extremely polite and helpful,and so far I have been happy with any paid work that they have done.Great prompt service.

AWESOME SERVICE !
My iPhone 7 was fixed with great time and price. The staffs were lovely and polite. I would recommend this service to family and friends. Defiantly would return in the future.

I'm so glad that I found this place!They were very helpful and provided a great and efficient service.
I had dropped and broke my OnePlus5. It was hard to find a place that fixes this Android phone at a good price.
The price for screen replacements are affordable and better than other places. Now my phone is pretty much brand new.
Would highly recommend Fixspot to everyone.

After my first experience with Fixspot I can see why it achieves great reviews.Replaced my S7 rear camera lens today.
Definitely the cheapest price.Recommended over other repair places I visited.
Quick turnaround times, fixed quotes and friendly knowledgeable service.
I have used another well known Repair centre in the CBD before and was disappointed. Fixspot will be the only company I use in the future. Great Service :)

Great Service high quality skill and best price and parts quality.
I have fixed my iPhone 8 screen with the best price in the city and the quality is as same as original one, beside 12 months warranty !!!!
friendly and professional and fast turn around.
very happy and highly recommended.

What absolutely fantastic customer service! I chose this specific shop based on some reviews I had read online and was no disappointed! Both guys in there were so friendly and helpful, attentive and quick. They assessed my problem, found a solution, fixed it within 45 minutes and gave me 3 months warranty! will be telling all my friends about them.

Professional and staff provided useful advice, and were able to help fix battery issues . Thank you so much! Would definitely return.Extremely quick service, affordable prices and a great customer experience ;)

No one could fix my sim reader.. I told him about my issue and he fixed it within 2 hours. I've been to so many places trying to fix this phone in so many places in the past year and he was the only one to fix it for way much cheaper than the others repair services offered.(even though they Said they couldn't really fix it)... I'm a student so this price was decent for me. Brilliant service. Quick, courteous, reasonable price. No hesitation in recommending Infinite Phone Repair.