I booked a holiday in January and paid full fare in cash. A week ago, I went to Flight Centre in Frankston to cancel my trip as I was advised by my doctor that I had breast cancer and gave them a letter stipulating this. I was told that there was a penalty of $1300.00 that I had to pay as a result of the cancellation. This upset me no end. I then receive a call to tell me "sorry, it is $800.00". I am not willing to negotiate any penalty as this is a force majeur that I had nothing to do with.
I find the staff and their attitudes bizarre and deceitful. They have little knowledge about travel and are not willing to help with travel to places they are not familiar with. I regret approaching them and never will again. I have since been told that they have a terrible reputation and that they are not trustworthy. They will hear from my attorney.
Anna dM 30/5/18

These guys are great they are friendly helpful and are happy to fill you in on the best deals that are going around! Happy to give you travel brochures and point you in the right direction :)

Just booked holiday to Bali was thoughrouly looked after great service at best possible prices friendly staff offering prompt service and recommended my family to book with them also Have lots of other great package deals domestic and international

Flight centre frankston staff are very knowledgeable and go out of their way to help you with your travel needs. They go out their way to get the best price on accommodation and flights.

Have used Frankston in the passed quite a few times, staff are pretty good with service but do push a little to change your mind on what you wanted when you walked in, found this invasive. Prices on holidays used to be unbeatable..yet on a last quote was way higher than found else where for same thing.

Booked a round the world trip for my family. Everything was done well with a lot of good advice given as to places to stay and see