I booked a holiday in January and paid full fare in cash. A week ago, I went to Flight Centre in Frankston to cancel my trip as I was advised by my doctor that I had breast cancer and gave them a letter stipulating this. I was told that there was a penalty of $1300.00 that I had to pay as a result of the cancellation. This upset me no end. I then receive a call to tell me "sorry, it is $800.00". I am not willing to negotiate any penalty as this is a force majeur that I had nothing to do with.
I find the staff and their attitudes bizarre and deceitful. They have little knowledge about travel and are not willing to help with travel to places they are not familiar with. I regret approaching them and never will again. I have since been told that they have a terrible reputation and that they are not trustworthy. They will hear from my attorney.
Anna dM 30/5/18