Desperately needed repair of fretted brickwork. Tony came around the next day, provided a lot of good free advice along with the quote. Called the next day & offered him the work. Tony said he would call in 3 weeks to finalise dates to do the job. We called him & he said he would call us in a couple of days. This time he did call us, but only to advise that he could no longer accept the job - after leaving us waiting for so long.