The ultimate "No Can Do" store. No, No, No, is what you'll hear. I feel for the sales staff, who seem to change very frequently (I wonder why?). They seem to want to accommodate their customer, but they have zero authority, zero leeway, and need to run to a rigid, obstinate management who's only answer is, "NO, we can't do that". And I'm not talking about big or unreasonable requests. Other furniture retailers have helpfully offered to accommodate the same things, even before being asked. It seems that Focus is focused on pigheaded unhelpfulness; certainly not on making life easier for their staff or their customers. Three times was enough. We won't waste our time going back again.

Approximate cost: $3000