These guys are doing their best to be a viable alternative to the big guys, Coles and Woollies, and prevent the big companies having a duopoly. Initially, I found that FoodWorks shelves were often empty but in recent weeks, they've improved in a huge way. They have some products you won't find at Coles or Woollies and recently, I went to the FoodWorks website to complain that they didn't have much in stock and I was pleasantly surprised to get a phone call from the manager to discuss my grievance. Many companies have a website but few will actually respond to your email and I was very impressed by this personal contact. The specials at FoodWorks have been just as good as those at Coles/Woollies and recently, they had a particular brand of hot cross buns for $2.99 whereas a few days later, I saw the same product at Coles 'on special' for $4.79.