We recently purchased a mattress and bed head from Forty Winks. The mattress and bed head are fantastic and wish I'd purchased them sooner. This has little to do with Forty Winks and more to do with the manufacturer - but at least they stock quality products.

The bed head had to be ordered in and we were quoted 6 weeks. 9 Weeks arrived and we had received no communication from them. So after several phone calls initiated by me it was eventually delivered in the 10th week. There is probably little influence that they have over the order time but what was disappointing was the lack of communication or follow-up. This is really the foundation of good customer service and they let themselves down here.

On the upside they offered us (not in response to the bed head delay - just at the time of sale), some substantial discounts on already quite cheap prices for bedding/linen. I will return there to buy this -just won't be ordering anything they don't have in stock.